Sales Support Specialist

Cornell Dubilier Electronics, Inc.; Village of Cazenovia (NY); On-site; USD 1,000; Full time

Job summary

A leading company in manufacturing seeks an Inside Representative to foster relationships with current and potential customers in Cazenovia, New York. This role requires expertise in customer support and sales, driving growth through active engagement and data analysis. Attractive benefits and a competitive compensation package are provided from day one.

Benefits

Medical, dental, and vision insurance plans

401k plan with company match

Tuition Reimbursement Program

Employee Referral Program

PTO and Paid Holidays

Qualifications

• 3+ years in customer support/sales.
• Excellent Communication skills required.
• Ability to analyze data and make informed decisions.

Responsibilities

• Maintain and build relationships with customers.
• Facilitate presales activities like Request for Quote.
• Analyze sales trends and support purchase order verification.

Skills

Excellent Communication

Data Analysis

Multi-tasking

Results oriented

Fluency in English

Tools

MS Office

Job description

1 month ago Be among the first 25 applicants

The Inside Representative is responsible for maintaining and building strong relationships with existing and potential customer while supporting the Knowles Sales team, Manufactures Representatives, and Distributors. The role involves collaborating with global customer service, product management, and sales to drive growth, manage customer inquiries, and ensure exceptional sales experience.

Department Sales, Marketing, and Product Management Employment Type Full Time Location Cazenovia, New York Workplace type Onsite Compensation $21.00 / hour Reporting To Sr. Director, Global Distribution

Key Responsibilities

Note: Cold calling is not a requirement of this role

Facilitate presales activities including but not limited to Request for Quote, Design Registrations, and Sample Requests

• Work with RSM and product management teams to obtain authorized pricing based on customer strategy.
• Utilize Knowles systems to analyze data and make informed decision related to annual contract negotiations, RFQs, and design registrations.
• Nurture opportunities/leads through regular touchpoints, focusing on conversion to sales.
• Support purchase order verification issues and credit/debit transactions.
  
  

Grow and nurture customer relationship on every interaction to drive sales by understanding customer needs

• Serve as the primary point of contact for assigned accounts including but not limited to RFQ’s, quality complaints, sample requests, accounts receivable, etc.
• Gain knowledge of assigned account organization and key decision makers
• Collaborate with RSM on shared sales strategy and account coverage to drive market share growth within assigned account/territory.
• Liaison with internal teams to resolve customer issues efficiently.
  
  

Follow-up on quotes, lost business, and customer demand

• Collaborate with RSMs and distributors to create a close loop process for tracking lost business.
• Engage with end customers to understand business cycles and potential opportunities.
• Analyze sales trends to maintain strong performance and address gaps.
• Assist with forecasting and pipeline management.
  
  

Travel as needed to customers, manufacturing locations, rep and distributor offices.

Skills, Knowledge and Expertise

• 3+ years in customer support/sales
• Excellent Communication skills are required due to customer interaction via phone, email and direct contact.
• Ability to analyze data and make informed decisions
• Ability to handle multiple tasks efficiently and shift priorities as necessary
• Results oriented
• Proficiency in MS Office and Windows. Microsoft Office
• Fluent in English
• Work time zone for assigned account/territory
  
  

Benefits

What’s in it for you on Day 1:

• Medical, dental and vision insurance plans
• Prescription Drug Plans
• Basic Life Insurance
• 401k plan with company match
• Tuition Reimbursement Program
• Security Clearance Incentive Program
• Employee Referral Program
• Overtime opportunities
• Alternate work schedules available
• PTO (10 days) and NYS Sick and Safe Leave
• Paid Holidays
  
  

Exciting Onsite Perks

• Free Starbucks coffee available at our café
• Free access to our Fitness Center
• Fresh food is available for purchase in the cafeteria store.
• Employee Appreciation Events
  
  

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting pay for this role is targeted to be $21.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.

About Knowles Corporation

About Knowles

Knowles is a leading manufacturer of specialty electronic components. We design parts that perform unique, critical functions for innovative technologies. Through extreme reliability, custom engineering, and scalable manufacturing, we enable businesses to succeed in the most demanding applications across medtech, defense, and industrial markets.

Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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