Client Support Lead at LifeAmongTheion

Hubstaff blog; Richmond (VA); Remote; Part time

Job summary

A startup, LifeAmongTheion, is seeking a Client Support Lead to provide excellent support and foster client relationships. This role is for someone who is innovative, wants to contribute meaningfully, and is excited by the opportunities of a startup environment. Responsibilities include managing client inquiries, facilitating deal closures, and collaborating for enhanced client satisfaction. This position promises growth as the company scales its operations.

Benefits

Flexible schedule, 3-4 days/week

Growth opportunities with benefits

Supportive leadership

Startup culture

Qualifications

• Experience in customer support, client relations, or similar roles.
• Ability to thrive in a remote startup environment.
• Intermediate to expert experience level (3-5 years+).

Responsibilities

• Provide top-notch support to clients and address inquiries.
• Assist in closing client deals and manage communications.
• Collaborate with the team to improve client experiences.

Skills

Excellent communication

Problem-solving

Client relations

Customer support

Proactive attitude

Tools

Homebase

Job description

Client Support Lead at LifeAmongTheion full time

LifeAmongTheion is a startup with a bold vision to uplift and connect communities through platforms like The Library of Theion. Led by Josh, a strategic leader with a knack for driving growth and efficiency, we’re looking for a Client Support Lead to join us in our early stages. This role is ideal for someone passionate about helping clients, solving problems, and growing a brand with a purpose. We need someone who’s all hands in, working efficiently and staying focused to help us build momentum and achieve our goals.

• Provide top-notch support to clients, addressing inquiries and ensuring satisfaction.
• Assist in closing client deals, working closely with the Business Dev Lead.
• Manage client communications, ensuring timely and professional responses.
• Collaborate with the team to improve client experiences and align with our community mission.
• Stay on task and work efficiently to support the organization’s growth objectives.
• Experience in customer support, client relations, or a similar role.
• Excellent communication and problem-solving skills to handle client needs.
• Ability to thrive in a remote, startup environment with a focus on efficiency.
• A proactive attitude and commitment to growing the team and organization.
• Familiarity with tools like Homebase for scheduling is a plus.
• Compensation: $3/hr bi-weekly for the first 3 months. Your first payday (15 days after your start, covering your first half-month) will be $30 (10 hours, base only). After that: Payday 1: $60 (20 hours, base); Payday 2: $60 - $210+ (base + 20% commission per closed client). After 3 months, we’ll implement a reconstructed pay scale with benefits tailored for the team (e.g., start June 7, new pay scale starts September 7).
• Schedule: Flexible, 3–4 days/week (20 hours), set via Homebase for a fair balance.
• Growth Opportunity: Join a startup where your contributions matter. Your focused work will lead to better pay and benefits as we grow together.
• Supportive Leadership: Work under Josh, a leader who leverages his background to steer the team toward success with efficiency and collaboration.
• Startup Culture: Be part of a close-knit team where your commitment helps us all succeed.

Experience levels: Intermediate (3 - 5 yrs), Expert (5+ yrs)