Sales Support Specialist

Rozgoo; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization.

The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives

Qualifications

• Internal liaison for Billing, Deal Strategy, Legal, and Security.
• Coordinate with Deal Desk, Contracts, Legal, Pre-Sales, Security to ensure paperwork is complete and accurate.

Responsibilities

• Be an Internal Liaison: Create and submit requests and follow up through resolution on them, including but not limited to Billing, Deal Strategy, Legal, and Security.
• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately.
• Build out Pricing and Deal workflows: Prepare Pricing and Deal Structure; use and master internal pricing tools.
• Order Form: Creation, amendments, and execution (signatures). Engage with client stakeholders to ensure Proposal BOMs are correct.
• Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc.

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Sales Support Specialist

About the job

Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.

Responsibilities

In this role, you’ll:

• Be an Internal Liaison: Create and submit requests and follow up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security.

• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will work with people, data sets, and processes.

• Build out Pricing and Deal workflows: Prepare Pricing and Deal Structure; use and master internal pricing tools.

• Order Form: Creation, amendments, and execution (signatures). Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.

• Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc.

• Customer support: Preparation for sales meetings and conducting backg