Digital Sales Representative - Activate

SendGrid, Inc.; United States; Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement plan

Paid time off

Paid sick time

Paid parental leave

Equity plan

Job summary

Twilio’s Self-Service Business is looking for a Digital Sales Representative to grow and retain high-value self-service accounts by guiding product adoption and preventing churn across Twilio Communications, SendGrid, or Segment.

You will engage customers, qualify opportunities, and collaborate with Sales, Solutions Engineering, Marketing, and Product teams to refine sales plays and engagement strategies. A remote-first role with potential in-person meetings ensures broad geographic impact.

Qualifications

• Minimum 1 year in sales development or 2–3+ years closing in tech or related field.
• Ability to qualify inbound/outbound opportunities and uncover needs.
• Strong communication to engage both technical and business stakeholders.
• Comfort using data and product usage signals to drive outreach.
• Ability to manage a high-volume book of accounts and deliver on commitments.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks and removing blockers.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Skills

Sales development

Business development

Qualify inbound/outbound

Communication

Data-driven

Account management

Cloud communications

Tools

Salesforce

Outreach

Gong

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Digital Sales Representative - Activate.

About the job

Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.

Responsibilities

In this role, you’ll:

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Desired:

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.
• Ability to interpret customer usage trends and translate insights into relevant sales conversations.
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role will be accepted on an ongoing basis.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.