Strategic Account Executive 5

Twilio Inc.; San Francisco (CA); Remote; USD 147,000 - 184,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid sick time

Paid personal time off

Paid parental leave

Job summary

Twilio Inc. is seeking a Strategic Account Executive for High Tech Accounts who can manage and grow premier client relationships in a remote-first environment.

You will lead end-to-end sales cycles, map technical requirements to Twilio's API platform, and collaborate with product, finance, and services to drive revenue and strategic impact. In this role, you will champion customer outcomes, work with executive stakeholders, and help shape strategic initiatives across multiple teams to accelerate

Qualifications

• Minimum of 8 years of sales experience with at least 3 years in major/strategic accounts and selling complex technical solutions.
• Familiarity with Twilio tools and ecosystem: Salesforce, Outreach, LinkedIn Sales Navigator, ZoomInfo, Looker, Tableau, G-Suite, Gong.
• Proven ability to manage relationships, cross-sells/upsells, and consult with technical and business leaders.

Responsibilities

• Manage and strategically expand relationships with High Tech customer accounts.
• Develop and execute account strategy to deliver revenue, gross margin, and profit across your portfolio.
• Drive the full sales process from prospecting to deal closure, including launches.
• Lead highly consultative sales cycles with deep discovery and stakeholder buy-in.
• Map customer requirements to Twilio's API platform and design tailored solutions.
• Communicate effectively with developers, managers, and executives across the customer org.
• Collaborate with cross-functional account teams including product, finance, partners, support, and services.
• Maintain a disciplined forecast and regularly present guidance to executive management.

Skills

Strategic account management

Sales leadership

Forecasting and financial modeling

Strong communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Salesforce

Outreach

LinkedIn Sales Navigator

ZoomInfo

Looker

Tableau

G-Suite

Gong

Job description

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as our next Strategic Account Executive for High Tech Accounts!

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

About the job

We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.

Responsibilities

In this role, you'll:

• Manage and strategically expand relationships with our High Tech customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
• Drive the entire sales process from prospecting to deal closure, including launch.
• Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
• Understand the customer's technical requirements and map them to the capabilities of Twilio's communications API platform so that together you can design a solution for their specific use case needs.
• Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP's of innovation, omni-channel and digital strategy stakeholders.
• Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.
• Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated success by exceeding quota on a consistent basis.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Ethical. Hands on. Passionate. Creative. Team-player.
• Eager to deliver excellence.
• Excellent verbal and written communication & presentation skills.Bachelor's Degree or equivalent years of experience.

Desired

• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)
• Experience selling API based solutions

Location

• This role will be remote.
• Approximately 15% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Compensation

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.
• This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Nov 1, 2026 but may change based on business needs.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.