Sales Support Specialist

Starfish Storage Corporation; Waltham (MA); Remote; USD 65,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Support Specialist to enhance their sales operations. In this dynamic role, you will contribute to client service excellence by creating detailed quotes, managing software licenses, and maintaining CRM records. The company thrives in a fast-paced environment, offering opportunities for growth and a supportive team culture. If you're detail-oriented, self-motivated, and ready to make an impact, this position is perfect for you. Join a team that values your skills and offers a comprehensive benefits package to ensure your well-being.

Benefits

Multiple Health Insurance Options

401(k) with Employer Matching

Paid Holidays and PTO

Discounted Health Club Membership

Opportunities for Growth

Qualifications

• 3+ years in a sales support role with strong Excel skills.
• Detail-oriented with strong communication and organizational skills.

Responsibilities

• Create detailed quotes with precise calculations and comments.
• Manage software support renewal process and maintain CRM records.

Skills

Mathematical Aptitude

Excel Skills

Communication Skills

Attention to Detail

Organizational Skills

Education

University Undergraduate Degree

Tools

CRM Software

Google Sheets

Job description

Location
Remote

Estimated Salary Range
$65k–$100k per year

How to Apply
Provide the following required materials:

• Resume

• Cover Letter – In your application, you must submit a cover letter that specifically addresses the following:

• Give a specific example of work you have done that required a high level of attention to detail, fact-checking, and numeric analysis or calculations.

• In your past employment, have you worked with products similar to Starfish, or in the data protection, file management, object storage, or related spaces?

• Describe the most complicated feature you have used in Excel or Google Sheets, and what you used it for.

• What unique skills would you bring to our team?

About Starfish Storage
Starfish Storage is a fast-growing software company helping customers organize, manage, and move tens of billions of files. Data is ever-growing and key to nearly every modern organization’s success. Starfish plays a vital role in managing data at scale.

We serve clients in a wide range of industries—from artificial intelligence and life sciences to research institutions and beyond. Starfish Storage is an established company with a fast-moving, startup-like environment.

We are seeking a Sales Support Specialist to assist our sales and operations teams in managing and maintaining our growing customer base. At Starfish, you’ll work alongside some of the best talent in the industry. As a result, we are highly selective in the people we bring on board. If you are self-motivated, disciplined, come with a track record of excellence, and can thrive in a fast-moving, ever-changing environment, read on.

Qualifications

• University undergraduate degree required

• Very strong mathematical aptitude and Excel skills required

• Minimum of 3 years experience in a sales support role

• Strong communication skills

• Detail-oriented and organized

• Ability to work independently with instruction

• Current authorization (or soon to be authorized) to work in the United States on a full-time basis

• Familiarity with information technology, storage systems, and high-performance computing is a plus

Job Overview
As a Sales Support Specialist at Starfish, you will play a crucial role in ensuring the smooth operation of our team. You will support our sales team by contributing to prompt and attentive client service.

Responsibilities and Duties include:

• Create highly detailed quotes requiring extreme attention to technical detail, mathematical calculations, and precise written comments to reflect clear business understandings

• Draft accurate written instructions to initiate the issuance and delivery of software licenses

• Manage the software support renewal process by tracking dates and executing multi-touch engagements throughout the year

• Monitor license utilization

• Maintain CRM records for prospects, clients, and partners

• Proactively update systems based on meeting notes

• Review automated reports and ensure timely follow-up by the team

• Write and edit documentation for sales, sales support, and sales operations

• Enable the sales team and drive efficiencies in sales support operations

Benefits
We recognize that satisfaction and well-being are essential to long-term sustainability and business success. Full-time employees are eligible for the following benefits:

• Salary with potential for future commissions

• Multiple health insurance options

• Medical FSA and Dependent Care FSA

• Dental insurance

• Vision insurance

• 401(k) savings plan with employer matching

• Employer-sponsored long-term disability insurance

• Paid holidays and PTO (increasing with tenure)

• Discounted health club membership

• Many opportunities for growth

Equal Opportunity Employer
Starfish Storage provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status, in accordance with applicable federal, state, and local laws.