Sales Support & Order Coordination Specialist

Edward Don & Company; Florida; On-site; USD 42,000 - 52,000; Full time

Job summary

Edward Don & Company seeks an experienced administrative support professional in Florida to assist the DON Sales force. You will prepare quotes, research orders, use company systems, and communicate with customers while delivering exceptional service.

Required: 2+ years in admin support with strong customer service; SAP experience and proficient Word/Excel. Preferred: Associate degree and SAP experience within food-service sales or corporate office.

Qualifications

• Required: High School Diploma or equivalent and 2+ years of administrative support with strong customer service experience.
• Working knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical and organizational skills, ability to problem solve, multitask, prioritize and work independently.
• Excellent communication and time management skills.
• Preferred: Associate degree and experience in food service industry in Sales or Corporate office and intermediate SAP experience.

Responsibilities

• Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.
• Communicate with Sales Representatives status of orders including sales, returns, and credit issues.
• Keep District Sales Manager informed about issues and escalate as needed.
• Prepare quotes, customer order guides, and other reports as required.
• Ensure databases are maintained and updated to provide essential data to all DON users.
• Request literature and samples from manufacturers.
• Follow up on Factory Direct Orders and secure pro numbers for tracking deliveries.
• Make select customer calls on re-supply business.
• Assist in coordination of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.
• Check in pre-packs on site at openings as needed.
• Troubleshoot and resolve customer issues.
• Process correspondence from customers and account managers to determine needs.
• Work with manufacturers to determine product availability, pricing literature, lead times, and shipping information.
• Prepare formal quotations including specs and freight charges using DON Auto Quote System or MS Excel.
• Process stock and non-stock orders; coordinate delivery times with Purchasing; follow up with factory on shipping information.
• Process returns and follow up on approvals.
• Navigate and utilize Salesi, Info Builder, Don quote 360 and other sales tools.
• Communicate with Sales and customers to obtain and process orders.
• Provide documents, reports, and comparisons as directed by sales management.
• Retrieve messages via voice and e-mail and respond promptly.
• Assist Sales and Sales Management with administrative duties.
• Coordinate vendor contract setup and maintenance.
• Perform other duties as assigned.

Skills

Administrative support

Customer service

SAP

MS Word

MS Excel

Communication

Multitasking

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

SAP

Salesi

Info Builder

Don quote 360

MS Excel

Job description

Edward Don & Company seeks an experienced administrative support professional in Florida to assist the DON Sales force. You will prepare quotes, research orders, use company systems, and communicate with customers while delivering exceptional service.

Required: 2+ years in admin support with strong customer service; SAP experience and proficient Word/Excel. Preferred: Associate degree and SAP experience within food-service sales or corporate office.