Sales Support Specialist

Master Electronics; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus

401(k) match

Tuition assistance

Paid holidays

PTO accrual

Job summary

Master Electronics in Santa Monica seeks a customer service professional to provide high-level support for a prominent client. The role offers a hourly pay range with a strong monthly bonus based on shipment and sales order volume, with alignment to Pacific Time.

Non-local candidates welcome who can match PT hours. The ideal candidate will have excellent communication, attention to detail, and proficiency in Microsoft Excel and Outlook, supporting order processing and data management across

Qualifications

• Strong written and verbal communication skills; ability to craft professional emails and client-facing documents.
• High attention to detail and accuracy when entering and maintaining customer data.
• Proficiency with Microsoft Office, especially Excel and Outlook, to support day-to-day workflow needs.

Responsibilities

• Deliver personable and responsive customer service as a trusted contact for client questions, concerns, and order needs.
• Communicate effectively with internal and external partners to navigate orders, resolve issues, and move customer priorities forward.
• Review, update, and maintain quotes upon request, ensuring accuracy and timeliness.
• Maintain accurate sales and order information in internal systems, including order processing, purchasing activity, vendor updates, and backlog management.
• Stay organized with customer follow-ups, forecast reports, and order updates to help manage purchase orders.

Skills

Communication skills

Detail oriented

Time management

Microsoft Office

Tools

Excel

Outlook

Job description

To be a family that uses our collective superpowers to do significant good.

Master Electronics is hiring!

We are looking for a detail-oriented, self-motivated professional who stays cool under pressure and is ready to provide high-level support to one of the most impactful individuals in our business at our Santa Monica location.

We are open to non-local candidates who can align with Pacific Time working hours.

Pay Range: $20.00 - $24.00 / Hourly

Monthly Bonus Opportunity: Want more upside? This role includes a strong monthly bonus structure on top of your base pay. The larger the customer shipment and sales order volume you support, the greater your opportunity to increase your earnings each month.

What you will do?

• Deliver personable and responsive customer service by serving as a trusted point of contact for client questions, concerns, and order needs
• Communicate effectively with internal and external partners to navigate orders, resolve issues, and keep customer priorities moving forward
• Review, update, and maintain quotes upon request, ensuring information is accurate, timely, and aligned with customer needs
• Maintain accurate sales and order information in internal systems, including order processing, purchasing activity, vendor updates, and customer backlog management
• Stay organized with customer follow-ups, forecast reports, and order updates to help release, reschedule, expedite, or cancel purchase orders as needed

What you bring to the table!

• Strong written and verbal communication skills, with the ability to craft professional emails, prepare client-facing documents, and share information clearly with customers and partners
• High attention to detail and accuracy when entering, reviewing, and maintaining customer, order, and sales data
• Proficiency with Microsoft Office, especially Excel and Outlook, with the ability to navigate spreadsheets, manage email communication, and support day-to-day workflow needs
• Strong interpersonal skills with the ability to work effectively across teams, leadership levels, and communication styles
• Excellent time management and prioritization skills, with the ability to manage multiple requests, follow-ups, and deadlines efficiently

Why do you want to work with us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

AtMaster Electronics, we thrive in afast-paced, entrepreneurial environmentwhere flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re aleading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple:strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to servehundreds of thousands of customersin close partnership withworld-class suppliersacross the globe.

We’re also deeply committed to building a workplace where everyone feelsrespected, supported, and empowered to succeedMaster Electronics is committed to providing equal employment opportunities for all applicants and employees.We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

Weprovide reasonable accommodationsin compliance with theADAand other applicable laws, and westrictly prohibit harassmentof any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.