Sales Support Specialist

Master-Electronics; Village of Germantown (WI); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays

PTO accrual

Job summary

Master Electronics in Germantown, WI seeks a detail-oriented Customer Service/Sales Support professional to enter POs, update customer data, and coordinate with Sales and suppliers to ensure on-time order fulfillment. The role emphasizes effective communication and meticulous record-keeping in a hybrid work setting.

You will track forecasts and order changes, resolve issues with internal teams, and maintain accurate inventory records at customer locations while delivering a positive customer

Qualifications

• Two to five years of experience in customer service, sales support, or a related role.
• Strong written and verbal communication skills; able to compose professional emails and customer-facing documents.
• Able to stay organized and responsive in time-sensitive situations.
• Collaborate effectively across teams, roles, and leadership levels.

Responsibilities

• Enter and update purchase orders, customer information, and vendor data.
• Help track customer forecasts, backlogs, and order changes.
• Communicate with customers and internal teams about order status, delays, and next steps.
• Work with Sales, suppliers, and other teams to help resolve order issues.
• Help manage inventory at customer locations and ensure records are accurate.
• Follow up on orders to keep them moving and support a positive customer experience.
• Stay organized, pay attention to details, and learn new processes quickly.

Skills

Customer service

Communication skills

Time management

Organizational skills

Cross-team collaboration

Job description

To be a family that uses our collective superpowers to do significant good.

Come join our amazing team in Germantown, WI. We are a hands-on team that truly embodies care, working closely with customers to support their unique needs from order start to finish. We are looking for someone who brings that same level of care, communication, and attention to detail to help ensure every order is handled smoothly.

Pay Range:$21.00 - $23.00/ hourly

Location: Germantown, WI

Schedule: Monday - Friday, Hybrid

Tuesday–Thursday onsite | Monday & Friday remote

What you will do?

• Enter and update purchase orders, customer information, and vendor data
• Help track customer forecasts, backlogs, and order changes
• Communicate with customers and internal teams about order status, delays, and next steps
• Work with Sales, suppliers, and other teams to help resolve order issues
• Help manage inventory at customer locations and make sure records are accurate
• Follow up on orders to help keep them moving and support a positive customer experience
• Stay organized, pay attention to details, make sound decisions, and learn new processes quickly

What you bring to the table!

• Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documents
• Ability to remain organized and responsive in time-sensitive situations or when priorities shift
• Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
• Effective time management and prioritization skills, with consistent follow-through on commitments
• Two to five years of experience in customer service, sales support, or a related role

Why do you want to work with us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

AtMaster Electronics, we thrive in afast-paced, entrepreneurial environmentwhere flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re aleading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple:strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to servehundreds of thousands of customersin close partnership withworld-class suppliersacross the globe.

We’re also deeply committed to building a workplace where everyone feelsrespected, supported, and empowered to succeed.Master Electronics is committed to providing equal employment opportunities for all applicants and employees.We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

Weprovide reasonable accommodationsin compliance with theADAand other applicable laws, and westrictly prohibit harassmentof any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.