Sales Support Specialist

Interlock Steel Structures; Saint Joseph (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Coverage

Retirement Plan

Paid Time Off

Training & Growth

Product Discounts

Volunteer Opportunities

Disability Options

Job summary

Miracle Innovations, home of Miracle Truss, in St. Joseph, Missouri, is seeking a dependable Sales Support Specialist to join our team on-site.

You will collaborate with Building Consultants to prepare pricing, quotations, and sales documents, while delivering friendly, precise customer service and maintaining accurate CRM records. No construction experience required; we train the right person with a positive attitude, strong work ethic, attention to detail, and willingness to grow in a

Qualifications

• Dependable, reliable and committed to quality work.
• Positive, team-oriented attitude with a strong work ethic.
• Excellent organization, attention to detail and follow-through.
• Comfortable with numbers, measurements and basic calculations.
• Familiarity with Microsoft Excel, email and general computer applications.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, solve problems and work independently.
• Eagerness to learn new technology, processes and industry knowledge.

Responsibilities

• Prepare accurate building material estimates, pricing, and customer quotations using our company pricing systems.
• Assist Building Consultants with quote revisions, project details, and sales documentation.
• Verify information for accuracy and coordinate additional details for custom or nonstandard projects.
• Develop a working knowledge of our products, building systems, and pricing procedures.
• Professionally answer incoming calls, assist customers, and direct inquiries to the appropriate team members.
• Respond to customer and Building Consultant requests through phone, email, and our CRM system.
• Provide friendly, timely, and professional customer service.
• Help ensure questions, requests, and follow-up items are addressed promptly.
• Maintain accurate customer information, quotes, and project records in our CRM system.
• Assist with sales order entry, documentation, and project file management.
• Coordinate information between sales, drafting, production, and other departments.
• Manage multiple assignments while maintaining accuracy and meeting deadlines.
• Work collaboratively with Building Consultants and fellow team members.
• Take ownership of assigned responsibilities and communicate proactively.
• Identify opportunities to improve processes, efficiency, and customer experience.
• Demonstrate a willingness to learn, accept feedback, and grow professionally.

Skills

Dependable

Team player

Attention to detail

Excel

Communication skills

Problem solving

Organizational skills

Numbers & calculations

Independent worker

Willingness to learn

Tools

CRM system

Pricing software

Job description

Sales Support Specialist

Miracle Innovations | Miracle Truss

Location: St. Joseph, Missouri (On-site)
Job Type: Full-Time
Compensation: $21–$25 per hour

About Us

At Miracle Innovations, home of Miracle Truss, we help customers bring their building projects to life through innovative, high-quality building solutions and exceptional customer service.

We're a family-oriented company built on teamwork, strong relationships, and a commitment to continuous improvement. As we continue to grow, we're looking for individuals who share our values and want to contribute to our long-term success.

Our philosophy is simple: Maintain Culture. Raise Standards.

Position Overview

We're looking for a dependable, motivated, and detail-oriented Sales Support Specialist to join our team in St. Joseph, Missouri.

In this role, you'll work closely with our Building Consultants to prepare pricing and quotations, assist customers, maintain accurate records, and help keep our sales and order processes running smoothly.

This is an excellent opportunity for someone who enjoys working with people, solving problems, staying organized, and learning new skills.

Construction industry experience is not required. We're happy to train the right person who brings a positive attitude, strong work ethic, attention to detail, and a willingness to grow.

Key Responsibilities

Sales & Pricing Support

• Prepare accurate building material estimates, pricing, and customer quotations using our company pricing systems.


• Assist Building Consultants with quote revisions, project details, and sales documentation.


• Verify information for accuracy and coordinate additional details for custom or nonstandard projects.


• Develop a working knowledge of our products, building systems, and pricing procedures.

Customer Service & Communication

• Professionally answer incoming calls, assist customers, and direct inquiries to the appropriate team members.


• Respond to customer and Building Consultant requests through phone, email, and our CRM system.


• Provide friendly, timely, and professional customer service.


• Help ensure questions, requests, and follow-up items are addressed promptly.

Sales Administration & Organization

• Maintain accurate customer information, quotes, and project records in our CRM system.


• Assist with sales order entry, documentation, and project file management.


• Coordinate information between sales, drafting, production, and other departments.


• Manage multiple assignments while maintaining accuracy and meeting deadlines.

Teamwork & Continuous Improvement

• Work collaboratively with Building Consultants and fellow team members.


• Take ownership of assigned responsibilities and communicate proactively.


• Identify opportunities to improve processes, efficiency, and customer experience.


• Demonstrate a willingness to learn, accept feedback, and grow professionally.

What We're Looking For

The Right Attitude Matters Most!

• Dependable, reliable, and committed to doing quality work.


• Positive, team-oriented attitude with a strong work ethic.


• Excellent organization, attention to detail, and follow-through.


• Comfortable working with numbers, measurements, and basic calculations.


• Familiarity with Microsoft Excel, email, and general computer applications.


• Strong verbal and written communication skills.


• Ability to prioritize tasks, solve problems, and work independently.


• Eagerness to learn new technology, processes, and industry knowledge.

Previous experience in sales support, customer service, administrative work, or estimating is a plus, but we're willing to train someone with the right aptitude and drive.

Compensation & Benefits

• Competitive Pay: $21–$25 per hour, based on qualifications and experience.


• Health Coverage: Blue Cross Blue Shield plan with 75% of the premium paid by the company (eligible after 3 months).


• Retirement: Retirement savings plan with employer matching up to 3% (eligible after 3 months).


• Paid Time Off: Paid sick time accrues from employment, up to 56 hours per year; six paid holidays after 3 months; vacation begins after 12 months (40 hours initially).


• Additional Benefits: Employee-paid short- and long-term disability options, product discounts, and paid community volunteer opportunities (eligibility varies).


• Training & Growth: Paid hands-on training, opportunities for advancement, and eligible job-related learning reimbursements.

Join Our Team!

We're not simply looking for someone to fill a position. We're looking for someone who takes pride in their work, values teamwork, and wants to be part of a company that's continually striving to improve.

If you're organized, dependable, eager to learn, and ready for an opportunity to grow, we'd love to hear from you!