Sales Support Specialist

Veritas Built; Saint Joseph (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

BCBS health plan

Employer retirement match

Paid time off

Disability options

Product discounts

Volunteer opportunities

Paid training

Job summary

Veritas Built is seeking a dependable Sales Support Specialist to join our team in St. Joseph, Missouri. You will work closely with Building Consultants to prepare pricing and quotations, assist customers, and keep our sales and order processes running smoothly.

This role is ideal for someone who enjoys working with people, solving problems, and staying organized. No construction industry experience is required; we are happy to train the right person with a positive attitude and strong work

Qualifications

• Sales support or customer service experience is preferred but training is provided.
• Dependable with a strong work ethic and willingness to grow.
• Comfortable with numbers, measurements, and basic calculations.
• Proficient with Excel, email, and general computer applications.

Responsibilities

• Prepare accurate building material estimates, pricing, and quotations using our pricing systems.
• Assist Building Consultants with quotes, project details, and sales documentation.
• Verify information for accuracy and coordinate details for nonstandard projects.
• Develop knowledge of products, building systems, and pricing procedures.
• Answer incoming calls and assist customers professionally.
• Respond to requests via phone, email, and our CRM system.
• Provide friendly, timely customer service and follow up on items.
• Maintain customer information, quotes, and project records in the CRM.
• Assist with sales order entry, documentation, and project file management.
• Coordinate information between sales, drafting, production and other departments.
• Manage multiple tasks with accuracy and deadlines.
• Collaborate with Building Consultants and team members.
• Take ownership of responsibilities and communicate proactively.
• Identify opportunities to improve processes and customer experience.

Skills

Customer service

Sales support

Attention to detail

Organizational skills

Communication

Numbers & calculations

Tools

Excel

CRM system

Pricing software

Job description

We’re looking for a dependable, motivated, and detail-oriented Sales Support Specialist to join our team in St. Joseph, Missouri.

In this role, you’ll work closely with our Building Consultants to prepare pricing and quotations, assist customers, maintain accurate records, and help keep our sales and order processes running smoothly.

This is an excellent opportunity for someone who enjoys working with people, solving problems, staying organized, and learning new skills.

Construction industry experience is not required. We’re happy to train the right person who brings a positive attitude, strong work ethic, attention to detail, and a willingness to grow.

• Prepare accurate building material estimates, pricing, and customer quotations using our company pricing systems.
• Assist Building Consultants with quote revisions, project details, and sales documentation.
• Verify information for accuracy and coordinate additional details for custom or nonstandard projects.
• Develop a working knowledge of our products, building systems, and pricing procedures.

Customer Service & Communication

• Professionally answer incoming calls, assist customers, and direct inquiries to the appropriate team members.
• Respond to customer and Building Consultant requests through phone, email, and our CRM system.
• Provide friendly, timely, and professional customer service.
• Help ensure questions, requests, and follow-up items are addressed promptly.
• Maintain accurate customer information, quotes, and project records in our CRM system.
• Assist with sales order entry, documentation, and project file management.
• Coordinate information between sales, drafting, production, and other departments.
• Manage multiple assignments while maintaining accuracy and meeting deadlines.
• Work collaboratively with Building Consultants and fellow team members.
• Take ownership of assigned responsibilities and communicate proactively.
• Identify opportunities to improve processes, efficiency, and customer experience.

What We’re Looking For

The Right Attitude Matters Most!

• Dependable, reliable, and committed to doing quality work.
• Positive, team-oriented attitude with a strong work ethic.
• Excellent organization, attention to detail, and follow-through.
• Comfortable working with numbers, measurements, and basic calculations.
• Familiarity with Microsoft Excel, email, and general computer applications.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, solve problems, and work independently.
• Eagerness to learn new technology, processes, and industry knowledge.

Previous experience in sales support, customer service, administrative work, or estimating is a plus, but we’re willing to train someone with the right aptitude and drive.

• Competitive Pay: $21–$25 per hour, based on qualifications and experience.
• Health Coverage: Blue Cross Blue Shield plan with 75% of the premium paid by the company (eligible after 3 months).
• Retirement: Retirement savings plan with employer matching up to 3% (eligible after 3 months).
• Paid Time Off: Paid sick time accrues from employment, up to 56 hours per year; six paid holidays after 3 months; vacation begins after 12 months (40 hours initially).
• Additional Benefits: Employee-paid short- and long-term disability options, product discounts, and paid community volunteer opportunities (eligibility varies).
• Training & Growth: Paid hands‑on training, opportunities for advancement, and eligible job‑related learning reimbursements.

We’re not simply looking for someone to fill a position. We’re looking for someone who takes pride in their work, values teamwork, and wants to be part of a company that’s continually striving to improve.

If you’re organized, dependable, eager to learn, and ready for an opportunity to grow, we’d love to hear from you!