Inside Sales Specialist

Missouri Pipe Fittings, LLC; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

A 92-year-old manufacturing and distribution company, Missouri Pipe Fittings, LLC, is seeking an Inside Sales Support team member to ensure order accuracy and enhance customer service. The role involves direct communication, order entry, and support functions within a collaborative environment focused on growth and reliability.

Qualifications

• Strong written and verbal communication.
• Customer service, inside sales support, or order entry experience preferred.
• Experience with ERP or EDI systems is a plus.

Responsibilities

• Enter customer orders accurately into ERP and EDI systems.
• Respond to inquiries via phone and email regarding orders.
• Prepare and send quotes, maintaining customer satisfaction.

Skills

Detail-Oriented

Customer-Focused

Tech-Comfortable

Reliable & Organized

Collaborative

Education

High school diploma

Associate’s or bachelor’s degree

Tools

ERP

EDI

Excel

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from Missouri Pipe Fittings, LLC

Contact: [e-mail] | 636-489-9149

Start Date: Flexible, ASAP

Modality: In-Person – St. Louis, MO

Expectations: Full Time, 40 hrs/week

Comp Structure: Salary (not a commission-based role)

Report to: Inside Sales and Customer Experience Manager

Steps to Apply: Complete Culture Index and Criteria Basic Skills Test; send resume to Matt

Nail the Details. Care for our Customers. Join a Growing Team.

Are you a reliable, detail-oriented professional who takes pride in getting things right the first time? Do you thrive in a support role where speed, accuracy, and customer care all matter? MOPIPE is hiring an Inside Sales Support team member to help us process orders, respond to inquiries, and keep our customers informed and satisfied.

This role is ideal for someone who excels at execution — entering orders correctly, communicating clearly, and following through. Whether you’re early in your career or a seasoned service pro, we’re looking for someone who wants to own the day-to-day customer experience and take pride in doing it well.

Our customer base is highly loyal and relationship-driven—many of our accounts have been with us for 10+ years. This role is about continuing that tradition of trust while improving how we serve, quote, and grow alongside those customers.

About the Company:

MOPIPE is a 92-year-old domestic manufacturer and distributor of pipe nipples and fittings. We sell through PVF distributors and directly to manufacturers in industries such as utilities, HVAC/plumbing, oil & gas, and agriculture. We differentiate ourselves through our ability to quickly produce and deliver specialty products that are difficult to source elsewhere. We operate a manufacturing and distribution facility near downtown St. Louis, MO. As of June 2025, MOPIPE has ~35 employees.

About Our Culture:

We’re an old business with new energy. In 2024, MOPIPE was acquired by Stacker Holdings, a Chicago-based group focused on industrial businesses. Together, we’re building a culture of high performance that rewards people who move the company forward. We work hard AND maintain a friendly, small business atmosphere where we care for our employees.

Position Responsibilities:

§Order Entry & Accuracy: Enter customer orders into our ERP and EDI software systems with a high level of precision; confirm part numbers, shipping info, pricing, and delivery requirements.

§Customer Communication: Respond to phone calls and emails regarding orders, inventory, and shipping timelines; keep customers updated on status and resolve basic issues.

§Quoting Support: Prepare and send quotes using established pricing structures; escalate complex quote requests to Account Managers or Sales leadership.

§Sales Support: Help maintain customer records, pricing data, and order history; follow up on open orders and incomplete requests.

§Process Reliability: Ensure clean handoffs to operations, shipping, and production; flag any inconsistencies or errors before they reach the floor.

Critical Outcomes:

§99% order accuracy across all entered orders

§90% of email inquiries responded to within one business day

§Smooth handoffs to operations with clear, complete information

§Growing customer satisfaction and repeat business from accounts you touch

§Demonstrated reliability and ownership over tasks

§Willingness to learn new systems, products, and customer preferences over time

§Values Fit: Embodies MOPIPE’s core values: Get the Job Done, Care for Each Other, Nail the Details, Get Better Every Day

§Detail-Oriented: Catches small mistakes others might miss

§Customer-Focused: Friendly and responsive — treats every customer like a priority

§Tech-Comfortable: Confident using email, Excel, and learning new software systems (ERP/EDI)

§Reliable & Organized: Can be counted on to follow through and keep things moving

§Collaborative: Works well with Account Managers, Ops, and leadership to get the job done

Education / Job Requirements:

§Strong written and verbal communication

§Experience with ERP or EDI systems is a plus (not required)

§Manufacturing or distribution background preferred but not required

§2–10+ years in customer service, inside sales support, or order entry preferred (not required)

§High school diploma required; associate’s or bachelor’s degree preferred (not required)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Manufacturing

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