Sales Support Specialist

Master-Electronics; Redmond (WA); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

EAP and wellness programs

Paid holidays

PTO accrual

Floating holiday

Parental leave policy

Job summary

Master Electronics in Redmond, WA is seeking a Sales Support Specialist to help Sales and Product teams keep customers happy and business moving. You’ll handle orders, inventory checks, forecasts, and serve as the bridge between customers and internal teams.

The role emphasizes organization, timely communication, and collaboration across departments to maintain smooth operations and a reliable customer experience.

Qualifications

• Strong written and verbal communication skills for professional emails and customer-facing documents.
• Ability to stay organized and responsive in time-sensitive situations.
• Strong interpersonal skills and collaboration across teams, roles, and leadership levels.

Responsibilities

• Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support
• Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes
• Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly
• Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled
• Use attention to detail and sound judgment to balance customer expectations, inventory availability, and operational needs
• Track and manage Master Electronics-owned inventory at customer locations to ensure products are available when needed
• Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions
• Take ownership of follow-up and problem-solving to keep orders moving and deliver a reliable customer experience

Skills

Communication

Organizational skills

Customer focus

Cross-team collaboration

Job description

To be a family that uses our collective superpowers to do significant good.

As a Sales Support Specialist, you’ll be right in the middle of the action, helping our Sales and Product teams keep customers happy and business moving

One moment you may be checking on an order, and the next you’re reviewing inventory, updating forecasts, or helping track down an answer for a customer. If you love staying organized, jumping in to help, and being the person who keeps all the moving pieces connected, you’ll fit right in

Pay Range: $22.00 - $24.00 / hourly

Location: Redmond, Washington

What you will do?

• Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support

• Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes

• Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly

• Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled

• Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs

• Track and manage Master Electronics-owned inventory at customer locations to ensure products are accurately accounted for and available when needed

• Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions

• Take ownership of follow-up and problem-solving to help keep orders moving and deliver a reliable customer experience

What you bring to the table!

• Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documents.
• Ability to remain organized and responsive in time-sensitive situations or when priorities shift
• Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
• Effective time management and prioritization skills, with consistent follow-through on commitments

Why do you want to work with us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Equal Opportunity Employer

AtMaster Electronics, we thrive in afast-paced, entrepreneurial environmentwhere flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re aleading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple:strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to servehundreds of thousands of customersin close partnership withworld-class suppliersacross the globe.

We’re also deeply committed to building a workplace where everyone feelsrespected, supported, and empowered to succeed.Master Electronics is committed to providing equal employment opportunities for all applicants and employees.We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

Weprovide reasonable accommodationsin compliance with theADAand other applicable laws, and westrictly prohibit harassmentof any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.