Sales Support Specialist

Allredi; Pasadena (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Allredi LLC. is seeking a Sales Support Specialist to respond to customer inquiries and ensure orders, pricing, quotes, complaints, returns, and literature requests are handled efficiently.

The role includes walk-in customers at the branch and provides support for product selection and order placement. Responsibilities include processing local orders, answering technical questions, tracking shipments, maintaining open and back orders, and assisting the warehouse as needed.

Qualifications

• High School diploma required.
• 2-3 years of sales & customer service experience.
• Solid computer skills including MS Excel.
• Ability to work independently but also as a strong team member.
• Knowledge of company products, the industry, and basic business concepts.

Responsibilities

• Responds to customer inquiries and processes local orders, technical questions, sales notes, and shipment tracking.
• Serves walk-in customers and maintains good customer relationships at the branch.
• Works daily with open orders and back orders to ensure timely deliveries.
• Responsible for RMA processing at the branch.
• Assists warehouse with pulling/receiving orders and loading/unloading trucks.
• Performs specialty projects and other duties as assigned by management.

Skills

Customer service

Teamwork

Problem solving

Multitasking

Education

High School diploma

Tools

MS Excel

Job description

The Sales Support Specialist responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting, and requests for literature. This position also handles all walk-in customers and their needs.

RESPONSIBILITIES AND DUTIES

• Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.

• Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.

• Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner.

• Responsible for the RMA processing at the branch.

• Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.

• Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job.

• Completion of High School degree with 2-3 years of sales & customer service experience

• Must have solid computer skills including strong MS Excel background

• Must possess the ability to work independently but function as a strong member of a team

• Knowledge of company products, the industry, competitors, and basic business concepts

• Must have excellent problem-solving skills, be detail oriented and organized

• Must be able to multi-task and work on many different projects at one time

WORK HOURS

Work hours are a typical first shift, 8 AM-5 PM schedule Monday-Friday, with occasional call-out weekend work when customer needs demand it.