Sales Support Specialist

KessCo; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

KessCo in Los Angeles, CA is seeking a Sales Support Specialist to join the sales team on-site. The role handles order processing, data maintenance, quotes, presentations, and reports, while ensuring timely, professional communication with accounts.

You will coordinate with operations, logistics and account managers to track inventory, support promotions, and uphold high customer satisfaction, requiring strong organization, detail-orientation, and the ability to thrive in a fast-paced consumer

Qualifications

• Customer service and customer satisfaction skills to support accounts, resolve issues, and maintain positive relationships.
• Sales operations and analytical skills to manage orders, track performance metrics, and assist with forecasting and reporting.
• Strong communication skills, both written and verbal, to collaborate effectively with internal teams and external partners.
• Proficiency with productivity and CRM tools; experience in consumer goods or retail is beneficial.
• Coordinate samples for buyer meetings, line reviews, and trade shows (including major trade events).
• Associate or bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.

Responsibilities

• Process sales orders and maintain accurate customer and product data.
• Assist with quotes, presentations, and sales reports.
• Respond to customer and retail partner inquiries; help resolve order or delivery issues.
• Coordinate with operations, logistics, and account managers to track inventory.
• Support promotional activities and maintain high levels of customer satisfaction.

Skills

Customer service

Sales operations

Analytical skills

Communication

CRM tools

PowerPoint decks

Coordinate samples

Organization

Excel proficiency

Education

Associate or bachelor’s degree in Business/Marketing

Tools

Excel

Order management systems

CRM systems

PowerPoint

Job description

Company Description

KessCo is a third-generation consumer goods company founded by Alex Kessler, dedicated to creating fun and innovative play experiences. The company designs both new play patterns and modern updates to classic favorites for kids and adults of all ages. KessCo’s portfolio spans multiple product lines, with particular emphasis on Spring/Summer items and games. Team members join a creative, fast-paced environment focused on delivering engaging products to a diverse global audience.

Role Description

The Sales Support Specialist is a full-time, on-site role based in Los Angeles, CA, providing day-to-day support to the sales team and internal stakeholders. This role manages sales order processing, maintains accurate customer and product data, and assists with preparing quotes, presentations, and sales reports. The specialist responds to customer and retail partner inquiries, helps resolve order or delivery issues, and ensures timely, professional communication with accounts. Responsibilities also include coordinating with operations, logistics, and account managers to track inventory, support promotional activities, and maintain high levels of customer satisfaction. The role requires strong organizational skills, attention to detail, and the ability to work in a dynamic, consumer goods environment.

Qualifications

• Customer Service and Customer Satisfaction skills to support accounts, resolve issues, and maintain positive relationships.
• Sales Operations and Analytical Skills to manage orders, track performance metrics, and assist with forecasting and reporting.
• Strong Communication skills, both written and verbal, to collaborate effectively with internal teams and external partners.
• Proficiency with productivity and CRM tools (e.g., Excel, spreadsheets, order management systems); experience in consumer goods or retail is beneficial.
• Proficiency with creating PowerPoint decks
• Coordinate samples for buyer meetings, line reviews, and trade shows (including the Hong Kong Toys & Games Fair and Toy Fair New York)
• Demonstrated organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Associate or bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.