Sales Specialist

99 Ranch Market; Buena Park (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with 4% Match

Referral Program

Paid Time Off

Job summary

99 Ranch Market in Buena Park, CA is seeking a Sales Specialist to deliver outstanding customer service across phone, email and live chat. You will promptly process orders, track shipments, and maintain accurate customer records while building strong relationships. The ideal candidate has a high school diploma, 1+ year of customer service experience, and MS Office proficiency.

Bilingual English/Chinese is a plus but not required. This is a full-time role with benefits.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1+ years of customer service experience in related fields.
• Minimum typing speed 45 WPM with prior office experience.
• Bilingual English and Chinese preferred but not required.
• Proficient in email, internet, and MS Office.
• Knowledge of purchase orders and warehousing principles.
• Able to work in a fast-paced, changing environment.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Provide exceptional customer service via phone, email, and chat, resolving inquiries and complaints.
• Process orders, track shipments, and maintain customer records accurately.
• Assist customers with inquiries, recommendations, and troubleshooting with internal teams.
• Investigate problems, escalate when needed, and resolve according to policies.
• Maintain knowledge of products and policies to improve service operations.
• Record customer interactions accurately and respond promptly to communications.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Typing 45 WPM

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Email systems

Job description

Sales Specialist

Summary

The Sales Specialist plays a vital role in providing exceptional customer service and support. This position serves as the primary point of contact for inquiries, complaints, and assistance, ensuring customer satisfaction and building strong relationships. The Customer Service Representative will handle various communication channels, including phone, email, and live chat, promptly addressing customer needs and resolving issues effectively. Additionally, they will accurately process orders, track shipments, and maintain accurate customer records. The ideal candidate will thrive in a fast-paced environment, exhibit empathy, and have a genuine passion for helping others.

Responsibilities

• Provide exceptional customer service by promptly and professionally addressing inquiries, complaints, and requests through various channels, ensuring timely resolution and accurate updates.
• Handle a high volume of customer interactions by processing orders, tracking shipments, and maintaining accurate customer records.
• Assist customers with inquiries, recommendations, and troubleshooting, collaborating with internal teams for a seamless experience.
• Resolve complaints by investigating problems, escalating when necessary, and providing appropriate solutions according to company policies.
• Maintain a comprehensive knowledge of products, services, and policies to identify opportunities for improvement in customer service operations.
• Demonstrate good attendance, record customer interactions accurately, and promptly respond to calls and emails with product information and updates.
• Promote increased sales and stocking capacity for customers, expedite samples to influence sales, and handle incoming requests professionally.
• Interact respectfully with employees from other departments, review and verify purchase orders, and proactively contact customers when needed.
• Monitor and organize tasks efficiently by emails, priority orders, and running regular reports to track high-priority orders.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required, college degree preferred.
• 1+ years of customer service experience, preferably in accounting, sales, marketing, or production.
• Minimum typing speed of 45 WPM with prior office experience.
• Bilingual proficiency in English and Chinese is preferred, but not required.
• Positive work ethic for delivering exceptional customer service.
• Familiarity with email, internet, and Microsoft Office (Word and Excel).
• Knowledge of purchase orders and warehousing principles.
• Excellent verbal and written communication, organizational, and attention to detail skills.
• Ability to multitask and problem-solve complex situations.
• Ability to work in a fast-paced and constantly changing environment.
• Authorized to work in the United States without sponsorship.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Position Details

• Employment Type: Full Time.
• Location: 6338 Regio Ave, Buena Park CA 90620.
• Salary: $20.00/hr - $25.00 /hr.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Referral Program.
• Paid Time Off.

Compensation

The pay range for this job is $20.00 - $25.00 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

We are an E.E.O. employer.