Sales Support Specialist

ADN Group; Littleton (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Disability insurance

Paid Holidays

Paid Vacation

Sick Pay

Job summary

A leading company in sales support is looking for a Sales Support Specialist in Littleton, Massachusetts. The ideal candidate will have 2+ years of experience in sales, strong communication skills, and proficiency in Microsoft Office and CRM software. Responsibilities include answering sales calls, processing orders, and collaborating with the sales team. The role offers competitive benefits including 401(k) matching, health and disability insurance, and paid time off.

Qualifications

• 2+ years of experience in a sales or sales support role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite and CRM software.

Responsibilities

• Answer incoming sales calls and address customer inquiries.
• Enter and maintain data in CRM and order management systems.
• Process customer orders and ensure timely delivery.
• Make outbound sales calls to promote products and services.
• Collaborate with the sales team on leads.
• Provide exceptional customer service and resolve issues.
• Prepare reports on sales activities.
• Support administrative tasks as needed.
• Stay informed about market trends.

Skills

Verbal communication

Written communication

CRM software proficiency

Microsoft Office Suite proficiency

Job description

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• Answer incoming sales calls, address customer inquiries, provide product information, and process orders
• Accurately enter and maintain data in CRM and order management systems
• Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
• Make outbound sales calls to potential and existing customers to promote products and services
• Collaborate with the sales team to follow up on leads and close sales
• Provide exceptional customer service by resolving issues and answering questions promptly
• Prepare reports and updates on sales activities and customer interactions
• Support administrative tasks and assist other departments as needed
• Stay informed about products, promotions, and market trends to better assist customers

Must Haves

• At least 2+ years experience in a sales or sales support role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
• 401(k) matching
• Health insurance
• Disability insurance
• Employee Net-growth Profit Sharing Program
• Paid Holidays, Paid Vacation, Sick Pay