Sales Support Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Join a leading technology distributor as a Sales Support Specialist, focusing on customer service and sales support. In this hybrid role, you'll manage customer inquiries, assist the sales team, and ensure satisfaction while working in a collaborative environment. Enjoy competitive benefits and the opportunity to grow within a 100+ year employee-owned company.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical

Dental

Vision

Gym Reimbursement

Work from Home Reimbursement

Tuition Assistance

Qualifications

• 1 to 3 years of office or call center customer service experience.
• Ability to perform essential duties satisfactorily.

Responsibilities

• Manage a high volume of calls and respond to inquiries.
• Support the sales team and process orders.
• Resolve customer issues effectively.

Skills

Communication

Customer Service

Basic knowledge of computer hardware

Education

Associate’s degree

Tools

Microsoft Office

CRM tool

Job description

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This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

D&H is growing! Join a 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for resellers, retailers, and clients across SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry’s best service, fostering a collaborative culture.
• We offer benefits including Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental, Vision, Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and more!
• As a D&H Co-Owner, you receive discounts on services.
• We are committed to community giving and sustainable, eco-friendly practices.

Summary

This is a customer-facing position combining sales and customer service. You will work with sales teams to achieve customer satisfaction, revenue goals, and long-term business objectives aligned with D&H’s values.

Responsibilities

CUSTOMER FACING

• Manage a high volume of calls and respond to inquiries regarding ETAs, pricing, inventory, and post-sale requests.
• Provide product and service information to customers.
• Maintain current customer information using our CRM tool.
• Handle inbound calls, emails, and IMs.
• Resolve customer issues effectively.
• Welcome, educate, and activate new accounts.
• Present a professional image via phone, email, and messaging.

SUPPORT

• Support the sales team and learn D&H sales processes.
• Process orders and returns via phone, email, and our software, CCA.
• Understand vendor programs to independently create and process rebate, NCB, MBO orders.
• Assist in covering for sales reps when out of the office.
• Collaborate with the sales team and support account management.
• Handle order entries, bids, quotes, and reactivate inactive accounts.
• Follow all company policies and procedures.

Additional Duties

• Process product returns (RMAs).
• Interact with vendors and other departments.
• Attend training sessions.
• Meet service level agreements and team goals.
• Maintain a tidy, hazard-free workspace.
• Assist in cross-training and workload coverage.
• Perform other duties as assigned.

Requirements

Applicants must be able to perform essential duties satisfactorily. Reasonable accommodations may be provided for disabilities.

Knowledge, Skills, and Abilities

• Basic knowledge of computer hardware.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

Education and Experience

• Associate’s degree or higher preferred.
• 1 to 3 years of office or call center customer service experience.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting