SMB Sales Support Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking an SMB Sales Support Specialist in a hybrid role based in Harrisburg, PA or Tampa, FL. This entry-level position focuses on customer service and sales support, ensuring customer satisfaction and achieving revenue goals through effective communication and collaboration.

Benefits

Employee Stock Ownership Plan

401k

Paid Time Off

Medical Benefits

Dental Benefits

Vision Benefits

Gym Reimbursement

Tuition Assistance

Qualifications

• 1 to 3 years of office or call center customer service experience.

Responsibilities

• Manage incoming calls and respond to customer inquiries.
• Support the sales team and process customer orders.
• Maintain customer information using CRM tools.

Skills

Communication

Customer Service

Computer Hardware

Microsoft Office

Education

Associate’s degree

Job description

Join to apply for the SMB Sales Support Specialist role at D&H Distributing.

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Sales Support Specialist

This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

• We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits, as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance, and more!
• As a D&H Co-Owner, you receive numerous discounts on services.
• We are committed to giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

This customer-facing position combines sales and customer service, working with the sales teams to achieve customer satisfaction, revenue goals, and long-term business objectives aligned with D&H’s vision and values.

Responsibilities

CUSTOMER FACING

• Manage a large volume of incoming calls and respond to customer inquiries regarding ETAs, pricing, inventory, and post-sale requests.
• Provide customers with product and service information.
• Keep customer information current using our CRM tool.
• Handle inbound calls, emails, and instant messages from customers.
• Resolve customer issues effectively.
• Welcome, educate, and activate new accounts.
• Maintain a professional image through phone, email, and chat interactions.

Support

• Support the sales team and learn D&H’s sales processes.
• Process customer orders and returns via phone, email, and proprietary software (CCA).
• Understand vendor programs (rebates, NCBs, MBOs) to process related orders independently.
• Assist in covering for sales reps when out of the office, including answering calls/emails and servicing accounts.
• Order entry, quotes, and bids.
• Help reactivate inactive accounts.
• Adhere to all company policies and procedures.

Additional Duties

• Process product returns (RMAs).
• Interact with vendors and internal departments.
• Attend training sessions as required.
• Meet service level agreements and team goals.
• Maintain a clean and safe work area.
• Perform cross-training and other duties as needed.

Requirements

To succeed in this role, candidates should meet the following:

Knowledge, Skills, and Abilities

• Basic understanding of computer hardware.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

Education and Experience

• Associate’s degree or higher preferred.
• 1 to 3 years of office or call center customer service experience.

Additional Information

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industries: IT Services and IT Consulting.