Sales Support Section Manager: Lead Customer Service

The Huntington National Bank; Macon (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Huntington National Bank seeks a Section Manager 1- Sales Support to supervise and coordinate a team delivering exceptional customer service and supporting sales activities and day-to-day interactions with clients to establish and maintain relationships.

You will oversee deposit accounts processing, ensure CIP compliance, monitor quality, and drive efficiency through process improvements and coaching, while coordinating with regional teams.

Qualifications

• High School Diploma required.
• Minimum 4 years combination of clerical support, supervisory experience and/or experience supporting a financial services sales team.

Responsibilities

• Opening and maintenance of Deposit accounts and products.
• Monitor for Missing Document Cases and missing CIP.
• Conduct monthly Quality Review of their team.
• Servicing of post loan closing needs.
• Fraud monitoring process is initiated and followed up per HNB standards.
• Handle overdrafts daily for officers and provide customized support for customers.
• Adhere to bank policies and comply with legal requirements.
• Ensure the area is adequately staffed and trained.
• Review and recommend new procedures to increase efficiency.
• Plan and schedule activities within area of responsibility.
• Help team resolve complex working problems.
• Prepare and monitor reports in compliance with requirements.
• Ensure quality of team’s work and service levels.
• Maintain controls to manage risks and compliance.
• Conduct regular team meetings and one-on-one coaching.
• Travel regularly within the area to meet market teams in-person.
• Participate in area and regional leadership meetings.
• Prepare and facilitate mid-year and year-end reviews.
• Performs other duties as assigned.

Skills

Customer service

Team leadership

Coaching

Communication

Organization

Multi-tasking

Proactive attitude

Excel

Word

Education

High School Diploma

Tools

Excel

Word

Job description

The Huntington National Bank seeks a Section Manager 1- Sales Support to supervise and coordinate a team delivering exceptional customer service and supporting sales activities and day-to-day interactions with clients to establish and maintain relationships.

You will oversee deposit accounts processing, ensure CIP compliance, monitor quality, and drive efficiency through process improvements and coaching, while coordinating with regional teams.