Sales Support Representative - Waterworks

Ferguson Enterprises, LLC; Bakersfield (CA); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Bonus eligibility

Equal Opportunity Employer

Job summary

Ferguson Enterprises, LLC seeks a hands-on Sales Support Representative to assist customers, quote accurately, and process sales orders. You will coordinate product deliveries and support the sales team, using CRM and phone systems to respond quickly to inquiries.

Schedule: Monday–Friday, 7:00 AM to 4:00 PM. Training in warehouse, yard and at the sales counter is included; prior waterworks or trade experience is a plus. Equal opportunity employer with competitive pay and bonus eligibility.

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Experience in Waterworks, Construction or trades is a plus; valid state driver’s license required.
• Strong sales skills, quick decision making in a fast-paced environment.

Responsibilities

• Work with Sales associates to determine best products and solutions for customers.
• Provide timely quotations and accurate sales orders to deliver personalized service.
• Coordinate deliveries on behalf of customers.
• Answer sales calls, address questions, and resolve customer concerns.
• Use CRM and phone systems effectively; back-up driver duties and cross-training in warehouse, yard, and sales counter.

Skills

Sales experience

Customer service

CRM

Upselling

Driver's license

Communication skills

Tools

Microsoft Office

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 7:00 AM to 4:00 PM.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions. Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders. Coordinate deliveries on behalf of customers. Answer sales calls for general information, addressing and resolving customer concerns or questions. Ability to effectively use customer relationship management (CRM) system and phone system. May be responsible for providing back-up driver duties and responsibilities This role includes training in the warehouse, yard and at the sales counter

Qualifications

• 1-3 years of sales and/or customer service experience is preferred. Experience in Waterworks, Construction or other trades is a plus Valid state issued driver's license required Exhibit strong skills for sales, including the ability to upsell. Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner. Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes

Benefits

• Pay Range: $20.57 - $32.91. Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
• Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.