Sales Support Representative - Waterworks

Ferguson; El Paso (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Job summary

Ferguson is hiring a Sales Support Representative to assist customers and learn the business from the ground up. You will work with Sales associates to select the best products and provide timely quotes and accurate orders.

The role emphasizes customer service, quick decision-making, and upselling, with training across warehouse operations and the sales counter. Apply to grow with Ferguson Enterprises.

Qualifications

• 1-3 years of sales and/or customer service experience.
• Experience in Waterworks or Construction is a plus.
• Strong sales skills including upselling.
• Ability to thrive in a fast-paced environment and follow through on commitments.
• Proficiency with Microsoft Office and digital literacy for product knowledge.

Responsibilities

• Support customers by determining the best products and solutions with Sales team.
• Provide personalized service with timely quotes and accurate sales orders.
• Coordinate deliveries for customers.
• Answer sales calls and resolve customer questions.
• Train in both the warehouse and at the sales counter.

Skills

Sales

Customer service

Upselling

Communication

Time management

Tools

CRM system

Microsoft Office

Phone system

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• This role involves training in both the warehouse and at the sales counter.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or Construction is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $17.77 - $28.42

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information