Sales Support Representative (Inside Sales) - Waterworks

Ferguson Enterprises, LLC; Springdale (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

Ferguson Enterprises, LLC is seeking a Sales Support Representative in Springdale, AR to assist the sales team, manage customer inquiries, and help close deals. This role includes coordinating tasks, learning product lines, and supporting warehouse and counter operations.

Ideal candidates will have a sales mindset, a customer-first approach, and the ability to adapt to changing priorities while building relations with customers and internal teams.

Qualifications

• Bachelor’s degree preferred; 1-3 years of experience accepted in lieu of degree.
• Demonstrate a strong desire for a sales-focused role and learn about Ferguson’s products, services, and processes.
• Innately self-motivated with a track record of driving results.
• Natural ability to assist customers and address their needs effectively.

Responsibilities

• Provide support to the sales team in tasks such as outlining project tasks and timelines.
• Assist in development of sales proposals, contracts, and documentation for closing deals.
• Coordinate tasks, track progress, and ensure timely completion of deliverables for sales projects.
• Interact with customers to understand needs and address inquiries about products or services.
• Capture feedback from customers to identify areas for improvement and enhance experience.
• Learn and apply new sales techniques, tools, and technologies to succeed.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and resolve customer questions or concerns.
• Utilize CRM and phone systems effectively.
• Train and work in the warehouse, pipe yard, and at the sales counter.

Skills

Sales mindset

Customer service

Flexibility

Teamwork

Education

Bachelor’s degree or 1-3 years experience

Tools

CRM system

Phone system

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you hands‑on, customer‑focused, and ready to grow your career or step into an entry‑level opportunity to start your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule

Monday through Friday, 7:00 AM to 4:00 PM

Responsibilities

• Provide support to the sales team in various tasks such as outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables
• Interact with customers to understand their needs, address inquiries, and provide information about products or services
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information, addressing and resolving customer concerns or questions
• Ability to effectively use customer relationship management (CRM) system and phone system
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Qualifications

• Bachelor’s degree from an accredited university preferred; 1-3 years of experience accepted in lieu of bachelor’s degree
• Exhibit a strong desire to be in a sales‑focused role, and to learn about products, services, sales technologies, and processes at Ferguson
• Innately self‑motivated with a consistent track record of driving results
• Possess a natural penchant for assisting customers and addressing their needs effectively
• Demonstrate an ability to be flexible and open to change
• Previous professional experiences or internships in Sales, preferred

Benefits

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

• $17.77
• $28.42
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles
• This role is Bonus or Incentive Plan eligible
• Ferguson complies with all wage regulations
• The starting wage may be higher in certain locations based on local or state wage requirements
• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value‑added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the NewYork Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.