Sales Support Representative SLED

Connection; Merrimack (NH); On-site; USD 26,000 - 32,000; Full time

Job summary

Connection is seeking a Sales Support Representative, SLED, in Merrimack, NH to partner with Account Managers, process orders, prepare quotes, and ensure timely delivery. You will monitor orders, resolve issues, and support bids to help grow the customer base.

The role requires a high school diploma or equivalent and at least one year of related experience, plus strong Microsoft Office skills and excellent communication.

Qualifications

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Proficient Microsoft Office skills.
• Strong organizational and communication abilities.
• Able to work independently and with a team.

Responsibilities

• Support Account Managers and customers throughout the order fulfillment process
• Enter and monitor orders to help ensure timely, satisfactory delivery
• Prepare quotes, research product questions, and assist with bids
• Address stock, credit, shipping, and backorder issues
• Provide responsive, high-quality customer service
• Proactively follow up on open orders and service concerns

Skills

Microsoft Office

Customer focus

Communication

Multitasking

Attention to detail

Adaptability

Independent work

Team collaboration

Relationship building

Education

High school diploma or equivalent

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

As a Sales Support Representative, SLED, you'll play an important role in delivering an exceptional customer experience and supporting account growth. You'll partner with Account Managers to coordinate orders, prepare quotes, resolve customer issues, and keep the sales process moving smoothly.

What You'll Do

• Support Account Managers and customers throughout the order fulfillment process
• Enter and monitor orders to help ensure timely, satisfactory delivery
• Prepare quotes, research product questions, and assist with bids
• Address stock, credit, shipping, and backorder issues
• Provide responsive, high-quality customer service
• Proactively follow up on open orders and service concerns

Min USD $18.99/Hr.

Max USD $22.98/Hr.

Qualifications

What You'll Bring

• High school diploma or equivalent
• At least one year of relevant work experience
• Intermediate to advanced Microsoft Office skills
• Strong organization, communication, and multitasking abilities
• Excellent attention to detail and adaptability
• Ability to work independently and collaboratively
• A customer-focused approach and ability to build effective relationships

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a "live person".