Client Experience Associate - Ent

Connection; United States; Remote; USD 27,000 - 34,000; Full time

Benefits offered by this job

Wellness time off

Job summary

Connection is seeking a remote, full-time team member to support client orders and data entry. The role involves responding to client requests, processing orders, and providing quotes within established guidelines. You will work with ERP/CRM systems, ensuring accurate order tracking and timely communications.

The position requires Monday–Friday daytime hours and does not sponsor visas. You will handle standard order processing tasks and collaborate with Sales Operations to resolve inquiries and

Qualifications

• Preferred basic knowledge of Inside Sales or a similar client-facing role that required heavy data entry into an ERP or CRM.

Responsibilities

• Responds timely to client requests and promptly places basic simple orders within company guidelines.
• Understands shipment cutoff times for major distribution partners and carriers.
• Proactively communicates order placements, ETA and back order information to clients.
• Escalates cost changes/EOL to Sales Operations Advisor or account manager.
• Provides timely basic quotes for simple velocity products within 4 hours.
• Provides administrative support for open order tracking, reporting, and inquiries on sales orders.
• Enters and updates order information in the system for team access.
• Responds to client emails for tracking, serial numbers, and packing slips.
• Initiates the returned merchandise process and RMAs when needed.

Skills

Inside Sales knowledge

ERP systems

CRM systems

Tools

ERP

CRM

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Responds timely to client requests and promptly places basic simple orders within company procedural guidelines to meet the client's SLA.
• Understands shipment cutoff times for all major distribution partners and carriers.
• Proactively communicates to clients on order placements, including order ETA and back order information at the time of order placement.
• Escalates cost changes/EOL to Sales Operations Advisor or account manager.
• Provides timely basic quotes for simple velocity products, within 4 hours, for customers based on direction from the account manager or Client Operations Specialist.
• Assists with quotes for accounts with established pricing.
• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders.
• Research open orders and provide ETA information to clients in a report format.
• Enters and updates order information in the system for all team members to access.
• Uses established tools to provide the customer with any one-off or scheduled report.
• Escalates any complex requests on open orders or reports to another team member.
• Works with management on any request that falls outside the scope of any existing report.
• Responds to client email requests for tracking, serial numbers, packing slips, and others.
• Initiates the returned merchandise process.
• Educates the client on the RMA creation and enters the RMA in the system.
• Escalates all RMA requests to Customer Service.
• Remote position which requires a Monday - Friday daytime schedule as assigned.
• Performs all other duties or special projects as assigned.

Qualifications

• Preferred basic knowledge of Inside Sales or a similar client-facing role that required heavy data entry into an ERP or CRM.

Min & Max Pay

Min USD $19.65/Hr.

Max USD $24.57/Hr.