Sales Support Representative SLED

Connection; Merrimack (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Total rewards package

401k plan

Medical insurance

Paid time off

Wellness time off

Volunteer time off

Mental health resources

Free therapy visits

Job summary

Connection in New Hampshire is seeking a Sales Support Representative, SLED, to partner with Account Managers, coordinate orders, prepare quotes and keep the sales process moving smoothly. You’ll provide proactive, high-quality customer service and help ensure timely delivery.

The ideal candidate has a high school diploma, at least one year of related experience, strong Microsoft Office skills, and excellent organization and communication abilities.

Qualifications

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Intermediate to advanced Microsoft Office skills.
• Strong organization, communication, and multitasking abilities.
• Excellent attention to detail and adaptability.
• Ability to work independently and collaboratively.
• A customer-focused approach and ability to build effective relationships.

Responsibilities

• Support Account Managers and customers throughout the order fulfillment process.
• Enter and monitor orders to help ensure timely, satisfactory delivery.
• Prepare quotes, research product questions, and assist with bids.
• Address stock, credit, shipping, and backorder issues.
• Provide responsive, high-quality customer service.
• Proactively follow up on open orders and service concerns.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Introduction

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

As a Sales Support Representative, SLED, you’ll play an important role in delivering an exceptional customer experience and supporting account growth. You’ll partner with Account Managers to coordinate orders, prepare quotes, resolve customer issues, and keep the sales process moving smoothly.

Responsibilities

• Support Account Managers and customers throughout the order fulfillment process.
• Enter and monitor orders to help ensure timely, satisfactory delivery.
• Prepare quotes, research product questions, and assist with bids.
• Address stock, credit, shipping, and backorder issues.
• Provide responsive, high-quality customer service.
• Proactively follow up on open orders and service concerns.

Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• Intermediate to advanced Microsoft Office skills.
• Strong organization, communication, and multitasking abilities.
• Excellent attention to detail and adaptability.
• Ability to work independently and collaboratively.
• A customer-focused approach and ability to build effective relationships.