Inside Sales Support Representative

Connection; Massachusetts; Remote; USD 2,814,000 - 3,569,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision benefits

401k with matching

Tuition reimbursement

Job summary

Connection is seeking an Inside Sales Support Representative to be the heart of the team, delivering exceptional customer service and supporting the Account Manager in order fulfillment. This role is based remotely in Massachusetts, with a Monday–Friday schedule and competitive benefits.

The position emphasizes strong communication, proactive order follow-ups, and helping customers navigate tech solutions while aligning with the company’s IT department ethos. Authorized to work in the U.S.

Qualifications

• Strong customer service skills.
• Excellent communication skills.
• Ability to support Account Manager and customer during order fulfillment.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Skills

Customer service

Communication

Sales support

Job description

Inside Sales Support Representative

You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers.

Remote, MA

https://www.connection.com/

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Full Time

$20.43/Hr. - $25.91/Hr.

Overview

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What Connection Offers You:

• A supportive Team invested in your success.
• Generous paid vacation, medical, dental and vision benefits.
• Monday through Friday work schedule.
• Tuition Reimbursement and 401k with matching.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Requirements

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.