Client Experience Specialist - Ent

Connection; Tallahassee (FL); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

401k plans

Medical insurance

Free therapy visits

Mental health coaching

Meditation resources

Job summary

A leading IT services provider in Wisconsin seeks a proactive individual to manage client orders and provide administrative support. You will respond to client requests timely, offer quotes, track orders, and communicate effectively with clients regarding their orders. The role demands an understanding of distribution timelines and requires an organized approach to handling reports. Join a supportive team offering a robust benefits package, including mental health resources and generous time off policies.

Responsibilities

• Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
• Understanding of shipment cutoff times for all major distribution partners and carriers.
• Proactive communication to client on order placements including order ETA and back order information.
• Provides timely quotes for customers on run rate velocity products based on direction from the Sales team.
• Provides administrative support for open order tracking, scheduled and custom reporting.
• Researches open orders and provide ETA information to clients in a report format.
• Switches suppliers or replaces products with input from the sales team.
• Works with Sales team on any complex requests on open orders or reports.
• Switches suppliers or replaces products with input from sales team.
• Enters and updates order information in the system for all team members to access.
• Uses established tools to provide the customer with any one off or scheduled report
• Works with Sales team on any complex requests on open orders or reports
• Works with management on any request that falls outside the scope of any existing report
• Responds to client email requests for tracking, serial numbers, packing slips and other
• Initiates returned merchandise process
• Educates the client on the RMA creation and enters RMA in the system
• Escalates all RMA requests to Customer Service
• Performs all other duties or special projects as assigned.

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
• Understanding of shipment cutoff times for all major distribution partners and carriers
• Proactive communication to client on order placements including order ETA and back order information at time of order placement.
• Escalates cost changes/EOL to Sales Operations Advisor or IAM
• Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
• Assists with quotes for accounts with established pricing.
• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
• Researches open orders and provide ETA information to clients in a report format.
• Switches suppliers or replaces products with input from sales team.
• Enters and updates order information in the system for all team members to access.
• Uses established tools to provide the customer with any one off or scheduled report
• Works with Sales team on any complex requests on open orders or reports
• Works with management on any request that falls outside the scope of any existing report
• Responds to client email requests for tracking, serial numbers, packing slips and other
• Initiates returned merchandise process
• Educates the client on the RMA creation and enters RMA in the system
• Escalates all RMA requests to Customer Service
• Performs all other duties or special projects as assigned.

Qualifications

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".