Sales Support Representative SLED

ViziRecruiter,LLC.; Kentucky; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Paid time off

Job summary

A leading technology solutions provider is seeking a dedicated individual to support the Account Manager and enhance customer satisfaction. Responsibilities include managing orders, preparing quotes, and maintaining excellent communication with customers. The ideal candidate should have advanced Microsoft Office skills, be detail-oriented, and possess strong customer service skills. This role offers a comprehensive benefits package including competitive compensation, 401k plans, and wellness resources.

Qualifications

• Intermediate to advanced proficiency in Microsoft Office.
• Ability to manage multiple tasks and priorities effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide support to the Account Manager and customers.
• Manage incoming calls and assist as needed.
• Prepare quotes and assist with bids.

Skills

Microsoft Office knowledge

Organizational skills

Effective communication

Detail-oriented

Customer service skills

Job description

Introduction

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Provides support to Account Manager and customers during the order fulfillment process and in servicing new accounts or additional business for existing accounts, helping ensure account retention and growth.
• Handles incoming calls and assists on calls when needed.
• Places orders for the Account Manager.
• Follows up as needed on orders to ensure satisfactory delivery.
• Prepare quotes, research customer product questions, and assist with bids.
• Handles all aspects of order preparation.
• Serves customers at the highest level in order to assist in closing any potential sales.
• Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders.

Requirements

• Intermediate to advanced Microsoft Office knowledge.
• Organized with the ability to multitask and manage priorities.
• Effective written and verbal communication skills, with the ability to send correspondence via email and to make and receive telephone calls.
• Adaptable with the ability to switch tasks based on shifting priorities.
• Excellent written communication skills with the ability to compose professional business communications via email.
• Excellent verbal communication skills.
• Detail-oriented with item‑by‑item focus, meticulous attention to detail.
• Ability to work both independently and in a team environment.
• Ability to provide exceptional customer service to our customers.
• Ability to build effective relationships both internally and externally.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”