Dedicated Sales Support Representative

ViziRecruiter,LLC.; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Generous paid vacation

Medical, dental, and vision benefits

401k with matching

Tuition Reimbursement

Job summary

A leading tech support firm in Pennsylvania seeks a customer service professional to provide support during the order fulfillment process. This role involves assisting account managers, handling customer queries, and ensuring satisfaction through proactive problem-solving. Ideal candidates will possess excellent communication skills, a strong drive to succeed, and a desire to help others. Employees enjoy a comprehensive benefits package, including paid vacation and health benefits, fostering a supportive work environment.

Qualifications

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask.
• The desire to help others.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process.
• Act as a support resource for day-to-day transactions.
• Minimize problem order situations by proactively following up on open orders.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask

Strong drive to succeed

Desire to help others

Job description

Introduction

You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What Connection Offers You:

• A supportive Team invested in your success.
• Generous paid vacation, medical, dental and vision benefits.
• Monday through Friday work schedule.
• Tuition Reimbursement and 401k with matching.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process and in servicing.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Requirements

What You Bring to Connection:

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask.
• The desire to help others.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”