Sales Support Representative, Medical

Henry Schein; Seattle (WA); On-site; USD 33,815 - 59,176; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401K Plan with Company Match

PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein is seeking a Medical Sales Support Representative to be the first line of contact for Field Sales Consultants and Regional Sales Managers, handling orders, returns, and account inquiries with a focus on customer service. You will resolve FSC concerns and process payments while coordinating with distribution centers and manufacturers.

Ideal candidates have at least one year in a call center or customer service role, a high school diploma or equivalent, and the ability to learn

Qualifications

• One year of call center or customer service experience required.
• High school diploma or equivalent required.
• Ability to learn applicable computer systems.

Responsibilities

• Answer inquiries from FSCs on orders, bills, and shipments.
• Issue return authorizations, credits, and trace shipments.
• Assist with pricing and post-order inquiries with DCs.
• Process credit card payments and allocate unapplied cash.
• Notify stakeholders of unusual situations.
• Support with order changes and backorders.
• Adhere to company policies and participate in meetings.
• Ensure accuracy of processes and standards.

Skills

Telephone etiquette

High call volume

Dispute resolution

Learn computer systems

Education

High school diploma or equivalent

Job description

Job Overview

The Medical Sales Support Representative serves as the first point of contact for Field Sales Consultants (FSCs) and Regional Sales Managers (RSMs) regarding various processes related to the customer support functions. This position primarily involves providing outstanding customer service to the FSCs regarding orders, returns, account inquiries, and addressing customer concerns on behalf of the FSC.

Responsibilities

• Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments
• Issues return authorizations, credits, and traces customer order shipments
• Interacts with RSMs regarding FSC and customer-related issues
• Evaluates, analyzes and resolves FSC concerns
• Maintains special pricing upon request from the FSC
• Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
• Applies customer credit card payments, spreads unapplied cash and credits as requested by the FSC
• Notifies FSCs, RSMs and department manager of unusual situations requiring special attention
• Contacts manufacturers for product information and return authorization for non-stock items
• Initiates changes to and cancellation of orders or backorders upon request and advises FSC
• Adheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Participates in special projects, attends sales or departmental meetings as requested and performs other duties as required
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

Specialized Knowledge and Skills

• Good telephone etiquette
• Ability to answer a high volume of calls
• Effective dispute resolution
• Ability to learn applicable computer systems

Experience

One year call center, customer service experience, or comparable experience required

Education

High school diploma or the equivalent required

Compensation

The posted range for this position is $33,815 - $59,176 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other Benefits

• Medical, Dental, and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities