Sales Support Rep.

Highridge Medical; Westminster (CO); On-site; USD 33,062 - 39,950; Full time

Job summary

A medical device company is looking for a motivated Sales Support Rep to enhance support for their sales team. The role includes responding to customer inquiries and assisting with order processing. Ideal candidates have a high school diploma and 2+ years in sales support, alongside strong communication and problem-solving skills. This full-time position is based in Westminster, Colorado, with occasional travel to customer sites.

Qualifications

• 2+ years experience in sales support or customer service, preferably in the medical device or healthcare industry.
• Ability to work independently and as part of a team.
• Proactive attitude.

Responsibilities

• Respond to customer inquiries via phone and email.
• Complete shipments and order entry information.
• Assist the sales team with order-related requests.
• Coordinate with departments for timely delivery.
• Monitor inventory levels and communicate status.
• Support distributor partners with inventory management.
• Provide feedback on customer needs and trends.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Bachelor's degree in business, marketing, or a related field

Job description

Join to apply for the Sales Support Rep. role at Highridge Medical.

Base pay range

$24.00/hr - $29.00/hr

• NO THIRD PARTY RECRUITERS****
• NO THIRD PARTY RECRUITERS****

Job Summary

We are seeking a motivated and detail-oriented Sales Support Agent to join our dynamic team. The ideal candidate will provide exceptional support to our sales team, ensuring smooth operations and excellent customer service. This role is crucial in helping us achieve our sales targets and maintain strong relationships with our customers.

Key Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information and resolving issues promptly.
• Complete shipments and order entry information to ensure delivery on time and in full.
• Assist the sales team with order-related requests including order processing and corrections.
• Coordinate with various departments to ensure timely delivery of products and services.
• Monitor inventory levels and communicate backorders and ETA.
• Support distributor partners in maintaining appropriate inventory levels.
• Maintain a high level of product knowledge to effectively support the sales team and customers.
• Provide feedback to management on customer needs, concerns, and trends.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Qualifications

• High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is preferred.
• 2 or more years’ experience in a sales support or customer service role, preferably in the medical device or healthcare industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Problem-solving skills and a proactive attitude.

Travel Requirements

• This position is onsite, may need to occasionally travel to a customer site.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Medical Equipment Manufacturing