Sales Support Representative I - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply; Oaks (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

SiteOne Landscape Supply is seeking a Bilingual Sales Support Representative to provide vital sales support to their team, enhancing customer satisfaction and managing customer needs effectively. This role is perfect for individuals with strong organizational skills and a passion for the green industry, looking to thrive in a collaborative team environment.

Benefits

Weekly Paychecks with DailyPay available!

Competitive Compensation

Medical, Dental and Vision plans

Paid Time Off, Paid Holidays

401k with company match

Tuition Reimbursement

Company Apparel and Work Boot Vouchers

Opportunity for Advancement

Free Counseling Services/Employee Assistance Program

Life Insurance and Short- and Long-Term Disability Insurance

Qualifications

• 1-3 years of customer service or sales support experience preferred.
• Knowledge of trends in the green industry.
• Familiarity with landscape, nursery, forestry, and/or irrigation products preferred.

Responsibilities

• Provide sales support to Key Account Managers and Business Development Managers.
• Handle day-to-day customer needs including diagnosing customer problems.
• Maintain high level of customer satisfaction with assigned accounts.

Skills

Bilingual Proficiency

Customer Service

Communication

Organizational

Time Management

Negotiation

Education

High school diploma or equivalent

College degree

Tools

Microsoft Office

Job description

Company Overview

SiteOne Landscape Supplyis the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goodsfor green industry professionals, we have a long history of servingthosewho design, build, and maintain outdoor spaces – from lawns and gardens to golf courses,sport fieldsand more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory coveringirrigation,lighting,turf and landscape maintenance,hardscapes,nursery, andpest controlsupplies.

At SiteOne,we are passionate about delivering anoutstanding customer experienceandwill stop at nothing to help our customers win. We know that our associates are the key tothissuccess, and our commitment to theSiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

The Bilingual Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.

What you’ll do:

• Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
• Develop deep and lasting relationships with customer personnel via phone
• May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focusedsales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.

Skills We Are Seeking

• 1-3 years of customer service or sales support experience preferred
• Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
• Proven knowledge of the sales cycle and solution selling techniques
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
• Must possess strong communication, organizational, time management, and negotiation skills
• Ability to think quickly and make decisions
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
• Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
• High school diploma or equivalent required
• College degree preferred

Perks:

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.