Call Center - Remote Arizona *Bilingual Spanish Required

Davita Inc.; Chicago (IL); Remote; USD 35,000 - 50,000; Full time

Job summary

Rejoignez notre équipe en tant qu'Advocate de l'Expérience Membre I, où vous serez responsable de la gestion des appels entrants et de la résolution des préoccupations des membres. Vous aurez l'opportunité de contribuer à une équipe dynamique qui valorise la croissance et l'engagement communautaire, tout en atteignant les objectifs organisationnels. Un environnement de travail stimulant, avec des opportunités de formation continue, vous attend.

Qualifications

• Minimum 1-3 ans d'expérience en service client ou centre d'appels.
• Expérience dans le secteur bancaire appréciée.
• Préférence pour les bilingues en espagnol.

Responsibilities

• Gérer les appels entrants et les sessions de guichet virtuel.
• Résoudre les questions des membres concernant les comptes.
• Engager avec l'équipe et respecter les politiques de conformité.

Skills

Résolution de problèmes

Compétences interpersonnelles

Connaissances technologiques

Bilinguisme (anglais/espagnol)

Education

Diplôme d'études secondaires ou équivalent

Collège (préféré)

Tools

Microsoft Word

Microsoft Excel

Navigateur web (Explorer)

Job description

Come join our GTE Financial team!

We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I. The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.

What does GTE look for in a Member Experience Advocate?

Experience:

• Manages inbound calls and/or virtual teller sessions.
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries.
• Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.

Operational:

• Adheres and remains updated on all Member Care and credit union procedures and policies.
• Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.
• Commit to achieving individual, team, and organizational goals.
• Communicate with the leadership team on a consistent basis.
• Engages in the team, organizational, and community initiatives.
• Responsible for completing all required training in a timely manner.
• Maintains current knowledge of all applicable compliance rules and regulations through assigned training.
• Working knowledge of Word, Excel, and Explorer; 10 key skills.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, and Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school diploma or equivalent from an accredited institution. Some college preferred.
• Minimum 1-3 years experience or combination of education and experience. Previous customer service, banking, and/or call center experience required.
• ***Bilingual Spanish

Position Details:

• Remote Work
• Location: Arizona - Remote
• Department Hours: Monday - Sunday (9:00 am to 6:00 pm) November to March/ (8:00 am to 5:00 pm) March to November

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required for Remote Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 10 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 50 MB/s, preferred 100 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.