FT Customer Support Rep - Work From Home

California Jobs; Cupertino (CA); Remote; USD 30,000 - 50,000; Full time

Job summary

A leading company offers a full-time opportunity for a Customer Support Representative, allowing for remote work from anywhere in the U.S. You will manage customer inquiries, ensuring satisfaction through professional communication skills while working in a supportive environment. Ideal candidates will have customer service experience and a knack for resolving issues effectively.

Benefits

Competitive pay

Opportunities for career advancement

Supportive work environment

Qualifications

• Must be available and punctual for scheduled shifts.
• Proven ability to handle customer complaints and provide effective solutions.

Responsibilities

• Manage large volumes of incoming phone calls.
• Identify customer needs and ensure satisfaction.
• Build trust with customers through effective communication.

Skills

Exceptional phone skills

Strong written communication

Strong verbal communication

Customer complaint handling

Education

Experience in a customer service role

Tools

Customer Relationship Management (CRM) tools

Job description

FT Customer Support Rep - Work From Home

Pay Competitive

Employment type Full-Time

Job Description

Req#: 32626370038 Employer Industry: Customer Service

Why consider this job opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Supportive and collaborative work environment
- Chance to build sustainable relationships with customers and enhance their satisfaction

What to Expect (Job Responsibilities):
- Manage large volumes of incoming phone calls to provide customer support
- Identify and assess customer needs to ensure satisfaction
- Build and maintain trust with customer accounts through effective communication
- Provide accurate and complete information using appropriate tools and methods
- Meet sales targets and call handling quotas while addressing customer complaints

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication abilities
- Proven ability to handle customer complaints and provide effective solutions
- Experience in a customer service role

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service environment
- Familiarity with customer relationship management (CRM) tools

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSupport

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About the company

Notice

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