Sales Support Representative

ResMed Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Representative, where you'll play a vital role in enhancing customer relationships and ensuring top-notch service delivery. This remote position offers a unique opportunity to work collaboratively with a dedicated team, driving the success of innovative health technologies. You'll be responsible for planning and managing service activities, developing client relationships, and ensuring operational excellence. With a competitive salary and comprehensive benefits, this role is perfect for those looking to make a meaningful impact in the healthcare industry while enjoying the flexibility of remote work.

Benefits

Comprehensive Medical Insurance

Dental and Vision Insurance

401(k) Plan

Employee Stock Purchase Plan

Tuition Assistance

Paid Time Off

Flexible Spending Account

Health Savings Account

Commuter Benefits

Employee Assistance Program

Qualifications

• 1+ years of relevant experience in B2B sales support, preferably in the medical device industry.
• Strong communication skills with a focus on customer relationship management.

Responsibilities

• Plan and oversee support activities for company products and services.
• Develop and maintain customer relationships to identify service needs.

Skills

B2B Sales Support

Customer Relationship Management

Communication Skills

Problem Resolution

Leadership Qualities

Education

Bachelor's Degree in Business

Tools

CRM Software

Job description

Sales Support Representative page is loaded

Sales Support Representative

Apply locations US Field Sales (Remote Workforce) time type Full time posted on Posted Today job requisition id JR_041666 Let’s talk about the team

The primary role of Sales Professionals function is to sell ResMed's products to customers and/or professional organizations through various distribution channels. Key deliverables include planning, positioning and strategic marketing of ResMed’s full range products and services in the allocated region. Attaining sales objectives for new and existing accounts within the assigned distribution or retail sales channel.

Let’s talk about the role

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients

• Ensure quality service and operational performance within the parameters of program and delivery standards.

• Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.

• Develop, maintain, and grow customer relationships within assigned accounts and account managers.

• Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.

• Document activities within the Customer Relationship Management (CRM) system.

• Work closely with the Sales Management team in evaluating business conditions and sales trends.

• Develop and implement a proactive plan that involves service and support with Sales Management.

Let’s talk about you

• Team player with strong work ethic and a can-do attitude

• Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies

• Motivated, execution and results focus with accountability for continuous improvement

• Demonstrated ability to provide excellent service internally and externally

• Self-starter with proven leadership qualities

• Demonstrated ability to develop and build strong customer relationships

• +1 years relevant experience in B2B sales support; medical device industry experience and knowledge preferred

• BA/BS in business discipline or equivalent experience preferred not required

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

This role is eligible for a Sales Incentive Plan with a target of $22,000.00 annually.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is:

$24.15 - $36.23 USD Hourly

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

About Us

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.