Industrial Inside Sales & Technical Support Specialist

Synerfac Technical Staffing; Pottstown (Montgomery County); On-site; USD 60,000 - 65,000; Full time

Job summary

Synerfac Technical Staffing in Pottstown, PA seeks a Sales Support Representative to assist customers, distributors, and internal teams in pricing, orders, and product availability.

The role emphasizes strong customer service, mechanical aptitude, and coordination across sales, production, and accounting. Contract-to-hire with a salary around $60k–$65k. Office-based in the United States.

Qualifications

• High school diploma or equivalent required; additional technical, business, or sales training is preferred.
• At least one year of related experience in inside sales, customer service, marketing, or a similar customer-facing role.
• Experience with industrial products, components, parts, or technical terminology is strongly preferred.
• Strong mechanical aptitude and ability to understand product applications and components.
• Proficiency with Microsoft Word and Excel.
• Experience with computer-based order entry, inventory, and customer information systems.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Respond to pricing, quotations, PO changes, and other order information.
• Build and maintain relationships with customers through regular communication.
• Prepare pricing quotations for standard products and coordinate for non-standard requests.
• Enter, update, and retrieve customer, inventory, and PO information in company systems.
• Follow up on inquiries, quotations, and customer requests to move opportunities forward.
• Support sales representatives and customers across the United States.
• Coordinate with internal departments regarding credit status, rush orders, inventory, scheduling, and delivery.
• Work with distributors to locate products and provide availability information.
• Maintain organized records of active orders and shipments.
• Prepare and route documentation for credits, debits, returns, invoices.
• Serve as a backup for incoming calls when needed.
• Maintain positive customer relationships and resolve issues with tact.
• Collaborate with production, manufacturing, sales, and accounting to meet customer needs.
• Perform additional responsibilities as assigned.

Skills

Customer service

Mechanical aptitude

Microsoft Word

Microsoft Excel

Sales support

Communication skills

Education

High school diploma or equivalent

Tools

Order entry systems

Customer information systems

Inventory management systems

Job description

Synerfac Technical Staffing in Pottstown, PA seeks a Sales Support Representative to assist customers, distributors, and internal teams in pricing, orders, and product availability.

The role emphasizes strong customer service, mechanical aptitude, and coordination across sales, production, and accounting. Contract-to-hire with a salary around $60k–$65k. Office-based in the United States.