Sales Support Coordinator

Hudson Technologies, Inc.; Woodcliff Lake (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

Hudson Technologies, Inc. in Woodcliff Lake, NJ seeks a Sales Support professional to provide administrative and sales support across teams and customers. You will prepare quotations, gather credit applications, and coordinate documentation to drive sales.

Responsibilities include following up on quotations, handling inquiries, maintaining CRM records, and supporting multiple departments such as marketing, finance, and operations. Prior CRM experience, especially with Microsoft D365, is favored.

Qualifications

• 3+ years in sales support or similar role.
• Associate degree in marketing, business, or related field.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.

Responsibilities

• Work collaboratively with sales team to provide administrative assistance to generate sales and support customer needs before, during, and after sale.
• Proactively follow up on quotations and provide outbound coverage.
• Contact customers by phone to answer queries and obtain information to facilitate sale or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in CRM.
• Coordinate sales responses to customer bid requests with account/territory managers, leadership, and legal team
• Assist in resolving day-to-day inquiries from sales team.
• Answer incoming calls and direct as needed.

Skills

Analytical thinking

Prioritization

Communication

Team collaboration

Education

Associate degree

Tools

Microsoft Office

CRM (D365)

Job description

Full Time Woodcliff Lake, NJ, US

Salary Range: $60,000.00 To $75,000.00 Annually

Position Overview

Sales Support provides administrative and sales support for Territory Managers/Account Manager/Outside Sales and customers. This position provides internal support for sales by coordinating across multiple departments, including marketing, finance, customer service, and operations departments. Tasks include customer quoting, customer relationship management and customer satisfaction.

Roles and Responsibilities

• Work collaboratively with assigned Sales team to provide administrative assistance to generate sales and support the needs of customers prior to, during and post sale. This includes but is not limited to preparing quotations, gathering customer credit applications, bid packages, vendor submissions and other sales related documentation.
• Proactively call customers to follow up on quotations, providing outbound phone coverage during sales team absences and resolving open issues.
• Contacting customers by phone to answer queries and obtain required information to facilitate sale or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.
• Coordinate sales responses to customer bid requests, in conjunction with sales account/territory managers, sales leadership and legal team
• Assists in the resolution of day-to-day inquiries from sales team.
• Answer incoming phone calls and direct as needed.

Required Skills

• Analytical thinking skills
• Ability to prioritize tasks to meet commitments and deadlines with high attention to detail.
• Well-versed in analytical, problem-solving, and communication skills.

Possess strong commitment to business dynamics and processes, including process improvement.

• Ability to collaborate and function in a team environment.
• Preferred
• Manufacturing and or service industry experience
• Experience meeting sales support KPIs
• Prior experience working in a multi-location organization with remote workforce.

Required Education and Experience

• Associate degree in marketing, Business Administration or related field. Equivalent experience accepted in lieu of degree.
• 3+ years sales support experience and an understanding of sales process and customer services practices
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.

Supervisory responsibilities (Yes or No)

No

Work environment (Office, Plant, Remote)

Office

Sedentary office work, including prolonged periods of sitting, intensive computer use, and frequent written and verbal communication, with occasional light lifting of up to 15 pounds.

Work authorization/security clearance requirements