Sales Support Representative

Wolfe, LLC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Incentive bonus

Restricted Stock Units (RSUs)

Medical, vision, and dental insurance

PTO (vacation and sick time)

401(k) plan

Employee recognition program

Tuition reimbursement

Job summary

A leading service provider in Pittsburgh seeks a passionate individual to support the B2B sales and service team. This role involves client relationship management, assisting with operational needs for the sales team, and maintaining accurate reporting. The ideal candidate will have a proven background in sales support, strong customer service skills, and excellent communication. Benefits include medical insurance, a 401(k) plan, and a tuition reimbursement program.

Qualifications

• Proven sales support or related experience required.
• Strong customer service experience is essential.
• Excellent written and verbal communication skills are needed.

Responsibilities

• Provide client support and build relationships.
• Support sales team with operational needs.
• Manage general reporting and sales incentive reconciliations.

Skills

Sales support experience

Customer service

Communication skills

Attention to detail

Organizational skills

Critical thinking

Goal-oriented

Proficiency in Microsoft Office

CRM software experience

Education

BA/BS degree or equivalent business experience

Three or more years of sales administration experience

Job description

Overview

Role: Support for the B2B sales & service team. Primary point of contact for critical projects and processes, supporting the entire sales team across a variety of tasks and projects. Report to the SVP, Business Solutions and collaborate with compliance, marketing, accounting, and manufacturing teams. We provide in-depth training and expect a passionate commitment to extraordinary service, attention to detail, and client-focused delivery.

We are a fast-paced environment focused on changing the gift card industry, with experience partnering with national brands and managing gift card programs. The role is aimed at contributing to a cohesive, results-driven team with growth potential.

Responsibilities

• Client support and relationship building with top customers.
• Support the sales team with operational needs including price changes, promo codes, product change requests, payment change requests, and shipping support.
• General weekly reporting and sales incentive reconciliations.
• Product samples and product delivery support.
• General sales support ticket resolution, client quotes, etc.
• Trade show support (occasional travel may be required).
• Sales newsletters and contest administration.
• Documentation of procedures and document management.
• Other duties as aligned with company needs and position profile.
• Calls to potential corporate clients from consumer channels (typical volume 5–10 per day).
• Support high-value accounts with prep and follow-ups.
• Assist with QBRs and identifying upsell opportunities.
• Stay informed on product updates and client feedback.

Qualifications

• Proven sales support or related experience.
• Strong customer service experience and a passion for serving others.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy with emphasis on numbers (pricing).
• Strong organizational and documentation skills with the ability to prioritize workload.
• Critical thinking and decision-making within guidelines with potential financial impact.
• Goal-directed and constructively competitive.
• Proficient in personal computers and Microsoft Office (Outlook, Word, Excel).
• Experience with CRM software (e.g., HubSpot, Salesforce).
• Professionalism, integrity, and ability to securely handle confidential information in a PCI-compliant environment.

Education And Experience

• BA/BS degree or equivalent business experience.
• Three or more years of successful sales administration experience or equivalent.
• Ability to thrive in a fast-paced, dynamic, cross-functional environment with shifting priorities.

Compensation & Benefits

• Incentive bonus
• Restricted Stock Units (RSUs)
• Profit sharing
• Medical, prescription, vision, and dental insurance (employee and dependents; Wolfe pays 80% of premium)
• Short-Term Disability Insurance (Wolfe pays 100% of premium)
• Voluntary Long-Term Disability, Life, Critical Illness, Accident, and Hospital Indemnity insurance
• PTO (vacation and sick time)
• Corporate Holidays and Floating Holidays
• 401(k) plan
• Employee recognition program
• Charitable donation to a charity of your choice annually
• Employee referral bonus
• Tuition reimbursement
• Internal training and information sessions
• Company events and team activities

Wolfe is an Equal Opportunity Employer. Wolfe does not sponsor employment visas.