Sales Support Representative

The Sliding Door Company; West Chatsworth (CA); On-site; USD 27,552 - 28,929; Full time

Job summary

The Sliding Door Company in West Chatsworth is seeking a Sales Support Representative to manage incoming leads and support the sales team. This role involves qualifying leads, maintaining relationships with prospects, and ensuring effective communication within the team. Candidates should have at least 3 years of experience in sales support or customer service, exceptional people skills, and familiarity with CRM systems. Compensation is hourly, ranging from $20 to $21 depending on experience.

Qualifications

• 3+ years' experience in sales support or customer service.
• Excellent customer service skills.
• Hands-on experience with CRM systems.

Responsibilities

• Qualify incoming leads using specified criteria.
• Support Account Executives and respond to queries.
• Maintain contact with prospective customers and leads.

Skills

Customer service skills

Sales principles understanding

Data entry skills

Multitasking

CRM systems experience

Microsoft Office knowledge

Typing speed 60-70 wpm

Job description

Position Overview

The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. As well as scheduling showroom and in-home visits for the sales team. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, emails, etc. We expect you to perform well in a team environment and have exceptional people skills.

Location

• HQ Office: 20235 Bahama St. Chatsworth, CA 91311
• This role is in-person

Responsibilities

• Work with the Account Manager and Account Executives (Sales Executives) to ensure leads are evaluated according to qualification criteria.
• Follow procedures and guidelines to properly qualify, assign, and distribute incoming leads.
• Provide support to Account Executives and respond to customer and prospect queries.
• Calling on open leads to qualify if they are still interested.
• Stay up to date with new products and feature launches and ensure the sales team is on board.
• Work within the internal CRM to ensure customer updates in the system.
• Maintain regular contact with prospective customers/leads/accounts.
• Learn the product to become a product expert.
• Learn the CRM system and become a CRM system expert.

Experience Required

• 3+ years' experience as a sales support specialist, customer service, or sales support associate
• Excellent customer service skills
• In-depth understanding of sales principles and customer service practices
• Expert data entry skills specializing in accuracy
• Proficient in multitasking and managing multiple priorities simultaneously
• Hands on experience with CRM systems
• Knowledge of Microsoft Outlook, Word, Excel, SharePoint, OneDrive, and basic Office programs
• Self-motivated individual, strong work ethic, optimistic disposition, team player
• Typing speed between 60-70 wpm

Compensation

• Hourly: $20-21/hr (Based on experience)