Sales Support Representative

Global TekMed; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

Global TekMed is seeking a Sales Support Representative to work with provided and self-generated leads, collect documentation, and guide clients through initial steps of the claim process. This on-site role emphasizes phone calls, emails, and appointments scheduling.

Candidates should have less than 1 year of experience in customer service, strong communication and Excel skills, and the ability to manage multiple tasks under pressure.

Qualifications

• Less than 1 year of experience in customer service or related roles.
• Strong customer service skills with attention to detail and follow-up.
• Excellent verbal and written communication skills.
• Ability to handle multiple projects, prioritize, and meet deadlines.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office; advanced Excel skills.
• Proactive and creative problem-solving abilities.

Responsibilities

• Contact all Company Leads.
• Offer generalized guidance to clients through their process.
• Update all actions and lead profiles in the Company’s CRM.
• Follow up on all client lead communications.
• Self-source potential clients and ask for referrals.
• Pre-C&P exam generalized guidance.
• Pre- and post-filing generalized guidance.
• Other duties as assigned by the Company.

Skills

Customer service

Attention to detail

Verbal and written communication

Multitasking

Independent work

Team collaboration

Problem-solving

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Company Overview

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Company Overview

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Position Overview

The Sales Support Representative shall work provided and self-generated leads to find potential clients that might qualify for the Company’s services. The Employee will collect all initial documentation required by the Company and qualify leads based upon the Company’s workflow and guidelines. The Employee shall perform daily tasks such as, but not limited to, checking, and responding to emails, scheduling appointments with clients, make solicitation phone calls to potential clients, collect missing documents from clients, review client medical records, formulate a strategy for the clients, provide guidance for client’s pre-C&P evaluation and provide generalized guidance to clients during the claim filing process. The Employee is not permitted to work from home unless given written permission by the Company. The Employee understands it will use only Company-provided equipment.

SUPERVISORY RESPONSIBILITIES:

• None

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Contact all Company Leads.
• Offer generalized guidance to clients through their process.
• Update all actions and lead profiles in the Company’s CRM.
• Follow up on all client/Lead Communication.
• Self-source potential clients and ask for referrals.
• Pre-C&P exam generalized guidance.
• Pre & post-filing generalized guidance.
• Other duties as assigned by the Company.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

• Less than 1 year
• Customer service skills.
• Attention to detail and excellent follow-up skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple projects, perform well under pressure, prioritize tasks, and meet deadlines.
• Ability to work independently and as part of a team.
• Excellent Microsoft Office skills, including advanced Excel skills.
• Proactive and creative problem-solving skills

Education & Experience

• High School Diploma or equivalency.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be available to work weekends

BENEFITS:

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

We are an Equal Opportunity Employer

Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.