Medical Interview Specialist

Global TekMed; Las Cruces (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

Global TekMed in Las Cruces, New Mexico is seeking a Medical Interview Specialist responsible for conducting medical interviews with Veterans to assist in completing Personal Assessment Questionnaires. The role involves simplifying medical terms, analyzing questionnaires for qualifications, and scheduling interviews.

The ideal candidate possesses a high school degree, prior medical experience, and outstanding communication skills. This position offers benefits including a 401(k) plan and medical insurance.

Qualifications

• Previous medical field experience is preferred.
• Ability to understand and translate complex medical terminology into layman’s terms.
• Minimum typing speed of 60 wpm.

Responsibilities

• Conduct a medical interview with Veterans on specific service-connected disabilities.
• Utilize remote access software to complete the information.
• Schedule Veterans for medical interview appointments.

Skills

Excellent verbal and written communication skills

Proficient medical terminology knowledge

Detail-oriented and proofreading skills

Customer service experience

Excellent phone etiquette

Education

High school degree or similar experience

Tools

Microsoft Office

Job description

Company Overview

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Position Overview

The Medical Interview Specialist’s primary responsibility will be conducting medical interviews with Veterans to complete Personal Assessment Questionnaires, simplifying complex medical terms, analyzing the questionnaire to determine if the client qualifies, and scheduling Veterans for medical interviews. As a Medical Interview Specialist, you will also be responsible for adhering to all HIPAA regulations and guidelines, data entry, file management, and other administrative duties.

Supervisory responsibilities: None.

Essential Duties & Responsibilities

• Conduct a medical interview with Veterans on specific service-connected disabilities and transcribe that information onto the appropriate Personal Assessment Questionnaires.
• Utilize a remote access software system to complete the information.
• Simplify complex medical terms and ensure the Veteran understands each question.
• Schedule Veterans for medical interview appointments.
• Review all supporting medical evidence provided by the Veteran.
• Follow HIPAA guidelines when handling client personal information.
• Effectively communicate and collaborate with affiliate companies assisting the Veterans.
• Ensure that calls are performed with empathy, professionalism, and respect.
• Properly manage and maintain client files and all associated documentation.
• Departmental training and documentation.

Knowledge, Skills, & Abilities

• Previous medical field experience is preferred.
• Proficient medical terminology, anatomy, and physiology knowledge.
• Ability to understand and translate complex medical terminology into layman’s terms.
• Excellent verbal and written communication skills.
• Proficient computer skills, including Microsoft Office and software systems.
• Detail-oriented and proofreading skills.
• Able to work independently at a fast pace and meet deadlines.
• Excellent time management skills and ability to multi-task and prioritize work.
• Minimum typing speed of 60 wpm.
• Customer service experience.
• Excellent phone etiquette.
• This is an onsite position.

Education & Experience

• High school degree. Similar experience is a plus.

Physical Requirements & Work Environment

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

We are an Equal Opportunity Employer. Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.