Client Support Representative

Global TekMed; Chula Vista (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

Global TekMed in Chula Vista, California, is seeking a Customer Service Representative. The ideal candidate will handle inbound and outbound calls, review client records, and perform administrative duties while adhering to company SOPs.

Candidates should have excellent communication skills and the ability to multitask in a fast-paced environment. Benefits include medical insurance, 401(k) plan, and paid holidays.

Qualifications

• 1+ years of experience in customer service, administrative support, or related field.
• Excellent communication and organizational skills.
• Detail-oriented with proofreading skills.

Responsibilities

• Answer and respond to inbound and outbound customer service calls and emails.
• Conduct file audits to ensure accuracy and completeness of records.
• Download/upload documents to the CRM platform.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Multitasking

Proficient in Microsoft Office Suite

Phone etiquette

Adaptability

Education

1+ years experience in customer service or administrative support

Tools

CRM software

Job description

Company Overview

Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.

Position Overview

The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management’s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams ("Company Instant Message Software") and check & reply to emails. The candidate must follow the Company's Standard Operating Procedures ("SOP") and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.

Supervisory Responsibilities

None

Essential Duties & Responsibilities

• Answer and respond to inbound and outbound customer service calls and emails.
• Conduct file audits to ensure accuracy and completeness of the records/documents.
• Download/upload documents to the CRM platform.
• Respond quickly and efficiently to third-party contractors.
• Review and Organize Medical Records.
• Other administrative duties as assigned.

Knowledge, Skills, & Abilities

• Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
• Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
• Communicate clearly and effectively in person and in writing.
• Digital dexterity to assemble, retrieve and replace files.
• Communicate by telephone.
• Endure prolonged periods of sitting.
• Speak clearly and articulate messages.

Education & Experience

• 1+ year(s) of experience in customer service, administrative support, or related field.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Knowledge of CRM software is a plus.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Detail-oriented and proofreading skills.
• Excellent phone etiquette.
• Able to work independently and meet deadlines.
• Ability to sit at a computer for prolonged periods of time.
• Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.
• Must be adaptable and willing to take constructive criticism.

Physical Requirements & Work Environment

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off

Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.