Sales Support Representative

National Engravers, Inc.; Elgin (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

National Engravers Promotional Solutions in Illinois seeks a Sales Support Representative to assist the sales team through quoting, orders and fulfillment, coordinating information between sales, customers, suppliers and internal departments to move projects forward accurately.

The role involves researching products, pricing and lead times; preparing quotes, proposals and customer presentations; coordinating samples, artwork, proofs and approvals; maintaining records and tracking deadlines for

Qualifications

• Must have strong attention to detail and organization.
• Ability to manage multiple priorities and deadlines.
• Experience with quoting, order processing, and customer service.
• Familiarity with CRM/ERP and MS Office.

Responsibilities

• Support the Sales Director and team with daily account needs.
• Research products, pricing, availability, and lead times.
• Prepare quotes, proposals, and customer presentations.
• Coordinate samples, artwork, proofs, and approvals.
• Communicate with customers and suppliers regarding active projects.
• Review orders for pricing, quantities, decoration, shipping, and accuracy.
• Maintain customer, quote, and order information in company systems.
• Track open projects, deadlines, and outstanding action items.
• Identify and help resolve order issues or delays.
• Coordinate with art, purchasing, production, shipping, and other departments.
• Maintain organized customer and project records.
• Provide project status updates to the sales team and leadership.
• Strong Desire to Serve Customers & Clientele
• Exceptional attention to detail
• Strong organizational skills
• Ability to learn and process information quickly
• Ability to manage multiple priorities and prioritize tasks
• Strong problem-solving and follow-through
• Ability to work collaboratively across departments
• Comfortable working with pricing, specifications, and deadlines
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to learn CRM, ERP, and order-management systems
• Experience in sales support, customer service, or account management
• Experience with promotional products, apparel, printing, or branded merchandise
• Experience working with CRM or ERP systems
• Experience preparing quotes and customer proposals
• Experience communicating with customers and suppliers
• Provides responsive support to customers and the sales team
• Maintains accurate project and order information
• Communicates clearly and proactively
• Keeps projects moving and follows through on open items
• Collaborates effectively across departments
• Identifies issues early and helps resolve them
• Demonstrates strong accountability and ownership

Skills

Customer service

Account management

CRM systems

ERP systems

Order management

Attention to detail

Organizational skills

Multitasking

Communication

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

CRM systems

ERP systems

Order management systems

Job description

Reports To: Director of Sales - National Engravers Promotional Solutions

• National Engravers Promotional Solutions

The Sales Support Representative supports the sales team throughout the quoting, order, and fulfillment process while providing responsive service to customers. This role coordinates information between sales, customers, suppliers, and internal departments to ensure projects move forward accurately and efficiently.

• Support the Sales Director and sales team with daily account needs.
• Research products, pricing, availability, and lead times.
• Prepare quotes, proposals, and customer presentations.
• Coordinate samples, artwork, proofs, and approvals.
• Communicate with customers and suppliers regarding active projects.
• Review orders for pricing, quantities, decoration, shipping, and accuracy.
• Maintain customer, quote, and order information in company systems.
• Track open projects, deadlines, and outstanding action items.
• Identify and help resolve order issues or delays.
• Coordinate with art, purchasing, production, shipping, and other departments.
• Maintain organized customer and project records.
• Provide project status updates to the sales team and leadership.
• Strong Desire to Serve Customers & Clientele
• Exceptional attention to detail
• Strong organizational skills
• Ability to learn and process information quickly
• Ability to manage multiple priorities and prioritize tasks
• Strong problem-solving and follow-through
• Ability to work collaboratively across departments
• Comfortable working with pricing, specifications, and deadlines
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to learn CRM, ERP, and order-management systems
• Experience in sales support, customer service, or account management
• Experience with promotional products, apparel, printing, or branded merchandise
• Experience working with CRM or ERP systems
• Experience preparing quotes and customer proposals
• Experience communicating with customers and suppliers
• Provides responsive support to customers and the sales team
• Maintains accurate project and order information
• Communicates clearly and proactively
• Keeps projects moving and follows through on open items
• Collaborates effectively across departments
• Identifies issues early and helps resolve them
• Demonstrates strong accountability and ownership