Sales Support Representative

Cowin-Equipment; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Cowin-Equipment in Birmingham, AL seeks a Sales Support Representative to back our outside sales force by handling quotes, inventory, and vendor relationships. You will work across departments to ensure accurate costs, margins, and timely order processing.

The role involves coordinating with OEMs, managing equipment and attachment inventory, assisting walk-in customers, and generating monthly reports. Strong communication and MS Office skills are essential.

Qualifications

• Positive attitude and extrovert personality.
• Strong communication skills are essential.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Excellent organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Heavy equipment experience is a plus.

Responsibilities

• Handle requests submitted to the Inside Sales Department by the outside sales team promptly and accurately.
• Generate quotes (QPs) by gathering costs from manufacturers and inputting into the QP form with proper margins and freight/warranty costs.
• Manage inventory questions and ordering of machines through dealer portals; ensure proper receipt and setup of equipment.
• Review machine sales prior to invoicing in ERP for cost accuracy and complete sundry orders.
• Issue/receive purchase orders and coordinate vendor charges.
• Maintain knowledge of OEM products, specs, inventory lead times, financing/leasing options, and warranties.
• Assist with rental fleet and new Sales stock inventory; monitor quantities and mix of attachments.
• Assist walk-in customers by guiding them to the equipment yard to view/operate equipment.
• Prepare and analyze monthly sales and inventory reports (accrual, status reports, etc.).
• Engage with product support to open/complete service orders for Sales stock and retail equipment; document notes clearly.
• Perform inventory-related changes/updates in the system as needed.

Skills

Positive attitude

Extrovert personality

Strong communication skills

Microsoft Office proficiency

Strong organization skills

Multi-tasking

Heavy equipment experience

Tools

ERP system

Job description

The role of the Sales Support Representative is to support our outside sales force in a variety of ways that ultimately help the company's equipment retail sales efforts.
There are many variables that are factored into quoting and selling heavy equipment, managing equipment inventory, maintaining customer and vendor relationships, etc. that must be well-managed in order for our sales department and company to be successful.

Responsibilities

• Handling all requests submitted to the Inside Sales Department by the outside sales team in a timely and accurate manner.
• Generating Quotes (QPs): This includes gathering all costs from manufacturersand accurately inputting into the CEC QP form, listing all pertinent specs as necessary that the equipment cost is established from, ensuring the proper margin is set, ensuring all ancillary (freight, PDI, warranty, etc.) costs are included, etc.
• Inventory: This includes handling all inventory related questions, ordering of machines through specific dealer portals, proper receipt-in and setup of machines, etc. (including attachment inventory).
• Reviewing of machine sales prior to invoicing within ERP to ensure accuracy of costs, sundry orders are complete, etc.
• Issuing/receiving purchase orders and ensuring proper receipt of charge from vendor.
• Managing (mostly) all things related to assigned original equipment manufacturers. This includes (but is not limited) maintaining a good working knowledge of all products, specifications, cost updates, inventory lead times, stocking programs, finance/lease programs, training offerings, warranty, registrations (when applicable), credit submissions, etc.
• Assisting with inventory management as it relates to our rental fleet, as well as new Sales stock fleet units. This includes constantly monitoring inventory levels to ensure we have the proper amount of inventory on hand / on order.
• Assisting with attachment inventory management as it relates to our rental fleet, as well as new Sales stock fleet units. This includes constantly monitoring inventory levels to ensure we have the proper mix of attachment inventory to match up to machine inventory.
• Assisting walk-in customers. This includes taking them on the equipment yard to see/operate equipment.
• Completing tasks related to various monthly sales and inventory reports (accrual reports, inventory status reporting, etc.)
• Completing monthly manufacturerinventory related reports(rental fleet updates, TOT reporting, warranty registration reporting, etc.)
• Engaging and working with the product support department to ensure all necessary jobs are opened/completed as it relates to Sales stock and retail equipment. This includes opening service order jobs and inputting proper notes within the job so that service department has clear direction on what is to be done.
• Completing various inventory related changes/updates within the system as needed

Qualifications

• Positive attitude, extrovert personality
• Strong communication skills
• Efficient with Microsoft Office Suite
• Strong organization skills
• Ability to multi-task
• Heavy equipment experience is a plus