Sales Support Representative

Cowin Equipment Company, Inc.; Birmingham (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Cowin Equipment Company, Inc. is seeking a Sales Support Representative to assist our outside sales force across quoting, inventory, and customer relations. You will input costs, manage orders, and ensure accurate margins and delivery details for heavy equipment.

The role involves coordinating with manufacturers, handling ERP invoicing checks, and supporting the rental and stock fleets, while guiding walk-in customers on the yard.

Qualifications

• Experience in heavy equipment or related sales support.
• Proficient with Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle requests from the outside sales team in a timely and accurate manner.
• Generate quotes (QPs) with costs, margins, and relevant specs.
• Manage inventory inquiries and ordering via dealer portals.
• Review pre-invoicing costs in ERP for accuracy.
• Issue and track purchase orders with vendors.
• Coordinate with manufacturers on product knowledge, pricing, lead times, and programs.
• Assist with rental and stock fleet inventory management.
• Accompany walk-in customers to view equipment on the yard.
• Prepare monthly sales and inventory reports.
• Engage with product support to open service orders and notes.

Skills

Strong communication

Positive attitude

Extrovert personality

Multi-tasking ability

Heavy equipment experience

Tools

ERP

Microsoft Office

Job description

The role of the Sales Support Representative is to support our outside sales force in a variety of ways that ultimately help the company's equipment retail sales efforts.
There are many variables that are factored into quoting and selling heavy equipment, managing equipment inventory, maintaining customer and vendor relationships, etc. that must be well-managed in order for our sales department and company to be successful.

Responsibilities include:

• Handling all requests submitted to the Inside Sales Department by the outside sales team in a timely and accurate manner.
• Generating Quotes (QPs): This includes gathering all costs from manufacturers and accurately inputting into the CEC QP form, listing all pertinent specs as necessary that the equipment cost is established from, ensuring the proper margin is set, ensuring all ancillary (freight, PDI, warranty, etc.) costs are included, etc.
• Inventory: This includes handling all inventory related questions, ordering of machines through specific dealer portals, proper receipt-in and setup of machines, etc. (including attachment inventory).
• Reviewing of machine sales prior to invoicing within ERP to ensure accuracy of costs, sundry orders are complete, etc.
• Issuing/receiving purchase orders and ensuring proper receipt of charge from vendor.
• Managing (mostly) all things related to assigned original equipment manufacturers. This includes (but is not limited) maintaining a good working knowledge of all products, specifications, cost updates, inventory lead times, stocking programs, finance/lease programs, training offerings, warranty, registrations (when applicable), credit submissions, etc.
• Assisting with inventory management as it relates to our rental fleet, as well as new Sales stock fleet units. This includes constantly monitoring inventory levels to ensure we have the proper amount of inventory on hand / on order.
• Assisting with attachment inventory management as it relates to our rental fleet, as well as new Sales stock fleet units. This includes constantly monitoring inventory levels to ensure we have the proper mix of attachment inventory to match up to machine inventory.
• Assisting walk-in customers. This includes taking them on the equipment yard to see/operate equipment.
• Completing tasks related to various monthly sales and inventory reports (accrual reports, inventory status reporting, etc.)
• Completing monthly manufacturer inventory related reports (rental fleet updates, TOT reporting, warranty registration reporting, etc.)
• Engaging and working with the product support department to ensure all necessary jobs are opened/completed as it relates to Sales stock and retail equipment. This includes opening service order jobs and inputting proper notes within the job so that service department has clear direction on what is to be done.
• Completing various inventory related changes/updates within the system as needed.

Qualifications

• Positive attitude, extrovert personality
• Strong communication skills
• Efficient with Microsoft Office Suite
• Strong organization skills
• Ability to multi-task
• Heavy equipment experience is a plus