Sales Support & Quotes Coordinator

Sysco Corp.; Woodridge (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Sysco Corp. is seeking an administrative support professional to back DON Sales force staff, handling quotes, order research, and customer communications with a high level of service.

The role requires SAP experience and strong MS Word/Excel skills, plus notable organizational and multitasking abilities. Responsibilities include coordinating customer roll-outs, updating databases, preparing reports, and ensuring smooth order flow from inception to completion.

Qualifications

• High School Diploma or equivalent and 2+ year administrative support with strong customer service experience.
• Working knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently.
• Excellent communication and time management skills.

Responsibilities

• Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.
• Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.
• Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.
• Prepare quotes, customer order guides, and other forms of reports as required.
• Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.
• Request literature and samples from manufacturers.
• Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures "pro" number from factories to track deliveries as needed.
• Make select customer calls on re-supply business.
• Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.
• Check in pre-packs on site at customer openings as needed.
• Troubleshoot and resolve internal and external customer issues.
• Manage, research and process correspondence from customers and account managers to determine customer needs.
• Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information.
• Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel.
• Process stock and non-stock orders, work with Purchasing to ensure correct delivery time, and follow up with factory on progress of orders to obtain shipping information.
• Responsible for processing returns, obtaining return approvals , and following up to ensure proper processing and pick up of all RAs.
• Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff.
• Communicate with Sales and customers to obtain and process orders within appropriate programs.
• Provide documents, reports, and comparisons as directed by sales and sales management.
• Retrieve messages via voice and e-mail as required and responds within established time frames.
• Assist Sales and Sales Management with administrative duties.
• Coordinate vendor contract set-up and maintenance.
• Perform other duties as assigned.

Skills

Administrative support

Customer service

SAP

MS Excel

Education

High School Diploma

Associate degree

Tools

SAP

MS Word

MS Excel

Job description

Sysco Corp. is seeking an administrative support professional to back DON Sales force staff, handling quotes, order research, and customer communications with a high level of service.

The role requires SAP experience and strong MS Word/Excel skills, plus notable organizational and multitasking abilities. Responsibilities include coordinating customer roll-outs, updating databases, preparing reports, and ensuring smooth order flow from inception to completion.