Sales Assistant

Edward Don & Company; Woodridge (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Edward Don & Company is seeking an administrative support professional to assist the DON Sales force. You will prepare quotes, research orders, and use company systems to communicate with customers while delivering exceptional service.

Requirements include a high school diploma with 2+ years of admin support, SAP, and proficient Word/Excel. Preferred candidates have an Associate degree and SAP experience in food service sales or office settings.

Qualifications

• High School Diploma or equivalent and 2+ years of administrative support experience.
• Strong customer service and ability to work with internal/external customers.
• SAP knowledge with intermediate Word and Excel skills; analytical and organized.

Responsibilities

• Coordinate logistics for new customer roll-outs and product launches.
• Prepare quotes and reports; keep databases updated for Don users.
• Communicate order status, returns, and credit issues to Sales reps.
• Process stock and non-stock orders; coordinate with Purchasing on delivery times.
• Support Sales by assisting with pre-packs, installations, and order follow-up.
• Troubleshoot issues and assist with vendor contracts as needed.

Skills

Customer service

Analytical

Organizational skills

Problem solving

Multitasking

Time management

Communication

Independent work

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

SAP

MS Word

MS Excel

Job description

Summary

Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service.

Summary

Responsible for the overall administrative support of assigned DON Sales force staff. This position provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service.

Knowledge, Skills, And Abilities

Required: High School Diploma or equivalent and 2+ year administrative support with strong customer service experience. Working knowledge of SAP, intermediate proficiency of Word and Excel, strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication and time management skills.

Preferred: Associate degree, experience in food service industry in Sales or Corporate office and intermediate SAP experience.

Essential Duties

• Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.
• Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues.
• Keep District Sales Manager informed about issues within area of assigned responsibility and escalates issues beyond scope of authority to the appropriate party.
• Prepare quotes, customer order guides, and other forms of reports as required.
• Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users.
• Request literature and samples from manufacturers.
• Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures pro number from factories to track deliveries as needed.
• Make select customer calls on re-supply business.
• Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.
• Check in pre-packs on site at customer openings as needed.
• Troubleshoot and resolve internal and external customer issues.
• Manage, research and process correspondence from customers and account managers to determine customer needs.
• Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information.
• Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel.
• Process stock and non-stock orders, work with Purchasing to ensure correct delivery time, and follow up with factory on progress of orders to obtain shipping information.
• Responsible for processing returns, obtaining return approvals , and following up to ensure proper processing and pick up of all RAs.
• Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff.
• Communicate with Sales and customers to obtain and process orders within appropriate programs.
• Provide documents, reports, and comparisons as directed by sales and sales management.
• Retrieve messages via voice and e-mail as required and responds within established time frames.
• Assist Sales and Sales Management with administrative duties.
• Coordinate vendor contract set-up and maintenance.
• Perform other duties as assigned.