Sales Support Pro - Tech Concierge & Guest Advocate

Victra - Verizon Authorized Retailer; Maysville (KY); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Career Advancement Opportunities

Comprehensive benefits subject to plan

Job summary

Victra - Verizon Authorized Retailer seeks a Sales Support Representative to deliver world-class service to Every Guest. You will support the sales process, share product knowledge, and connect guests to what matters most, becoming the face of Victra.

Responsibilities include assisting with account reviews, merchandising, store cleanliness, and quick, friendly service during busy periods. The role offers paid training and growth opportunities within a collaborative environment.

Qualifications

• High school diploma or GED.
• One or more years of customer service experience.
• Willingness to work evenings, weekends, holidays, and peak periods.
• Legally authorized to work in the United States.
• Ability to stand for long periods and lift up to 10 pounds.

Responsibilities

• Support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Lead merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it.
• Provide product benefits and solution recommendations through exceptional customer service to deliver what customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Skills

Customer service

Clear communication

Flexible availability

Legally authorized to work in the US

Education

High school diploma or GED

Job description

Victra - Verizon Authorized Retailer seeks a Sales Support Representative to deliver world-class service to Every Guest. You will support the sales process, share product knowledge, and connect guests to what matters most, becoming the face of Victra.

Responsibilities include assisting with account reviews, merchandising, store cleanliness, and quick, friendly service during busy periods. The role offers paid training and growth opportunities within a collaborative environment.