Remote Sales Support Specialist — Patient Care Orders

Koya Medical, Inc.; Dallas (TX); Remote; USD 63,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

Job summary

Koya Medical, Inc. is seeking a Sales Support Representative to enable the sales team by collecting, verifying, and coordinating all required order documentation.

This role handles inbound/outbound calls, emails and e-faxes with clinics, clinicians and patients to ensure timely order fulfillment and insurance compliance. The ideal candidate will be a strong team player, agile learner, and self-motivated, delivering essential duties while growing with a fast‑growing company.

Qualifications

• Attention to detail and accuracy in all tasks.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and Microsoft Office.
• Ability to work in a fast-paced, deadline-driven environment.
• Proactive problem-solving mindset.
• High ethical standards.

Responsibilities

• Support sales and intake teams to collect and verify order documentation.
• Coordinate with providers and patients to obtain missing information.
• Ensure all orders meet payer, regulatory, and company standards.
• Update CRM and internal systems with patient information.
• Communicate order status to sales and escalate issues.
• Assist with process improvements to boost efficiency.

Skills

Attention to detail

Organizational skills

Communication skills

Time management

Problem-solving

CRM proficiency

Microsoft Office

Ethics

Education

Bachelor’s degree preferred

Tools

Salesforce CRM

Microsoft Office

Job description

Koya Medical, Inc. is seeking a Sales Support Representative to enable the sales team by collecting, verifying, and coordinating all required order documentation.

This role handles inbound/outbound calls, emails and e-faxes with clinics, clinicians and patients to ensure timely order fulfillment and insurance compliance. The ideal candidate will be a strong team player, agile learner, and self-motivated, delivering essential duties while growing with a fast‑growing company.